Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The Client Relationship Support Manager position is a dynamic and evolutionary role interfacing with Commercial Banking clients that have global banking needs. The role is part of a diverse team of talented individuals located throughout the US. As a central point of contact for the front office, the role partners with the Relationship Management team and key stakeholders to support HSBC’s purpose of opening up a world of opportunity and ambition to be the preferred international financial partner for our clients. Work-life balance and flexibility is highly encouraged and supported in a hybrid environment. The Client Relationship Support Manager role offers career development and advancement opportunities by supporting and empowering the role holder to enhance and develop future skills.
As our Corporate Client Servicing Support you will:
- Project managing and coordinating client onboarding requests, kyc renewals, international affiliate reviews, remediation initiatives, and special projects
- Managing Actionable Intelligence portfolio monitoring surveillance triggers to mitigate financial crime and other bank risks
- Supporting the Relationship Management team, enabling them to deliver the optimum contribution towards the Annual Operating Plan (AOP), improve client engagement, maximize operational efficiency, and allowing the team to spend more time with clients and grow income
For this role, HSBC targets a pay range between $70,000.00 and $83,900.00.
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
You´ll likely have the following qualifications to succeed in this role:
- Commercial Banking and/or Customer Due Diligence experience preferred
- Detail oriented with strong project management capabilities
- Strong research and analytical risk management skills
- Excellent communication and customer service/client facing skills with the ability to interact effectively with internal and external clients
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
