Summary: This position is responsible for designing, coordinating and implementation of patient engagement / care systems. Manage and support patient scheduling.
Essential Duties and Responsibilities:
- Manage the day-to-day operations within the companies call center with focus on customer service and productivity
- Ensure call center agents meet company expectations and standards
- Assist with hiring, training, and mentoring call center agents
- Organize and coordinate call center agents’ schedules to ensure company needs met
- Understand all company initiatives, services, procedures, and guidelines and communicate same to all team members through trainings
- Monitor calls to ensure HIPAA and quality standards are strictly adhered to and provide feedback to improve productivity
- Create productivity reports and submit to management for review
- Collaborate effectively with team members to improve call center productivity and customer experience
- Ensure provider practices are happy and satisfied at all times by providing prompt response and solutions to their challenges
- Ensure a safe and harmonious working environment for team members
- Assisting in running or attending meetings as needed
- Helping to engage fellow employees daily
- Covering late evening shifts during the week and some Saturday projects. Dates will be determined by the Associate Director.
- Remotely integrating practice EMRs to support company care coordination initiatives
- Conduct research, collect and analyze data to prepare reports and documents
- Collect office data representing practices’ performance with various patient care services and collect patient data for use through our eligibility system
- Organize and retrieve documents and reference materials
- Must abide to all HIPAA, Confidentiality and Privacy laws
Required Competencies
Superior communication, management, organizational, and planning skills
Effective written and verbal communication skills
Advanced conflict resolution skills
Information gathering and monitoring skills
Problem analysis and problem-solving skills
Keen judgment and decision-making ability
High confidentiality awareness
Knowledge of HIPAA: Legal and ethical consideration related to employee information
Attendance/Punctuality - Is consistently at work and on time
Attention to detail and accuracy
Education and Experience
Bachelor’s degree required
(2) years’ experience in medical environment
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
Knowledge of standard office administrative practices and procedures
Benefits:
- Pay: $60,000+ commensurate with experience and qualifications
- Comprehensive healthcare coverage, including medical, dental, and vision insurance
- Retirement savings plan with employer matching
- Paid time off and holidays
- Professional development opportunities and tuition reimbursement
- Flexible work schedule and remote work options
Job Type: Fulltime, permanent
Are you ready to lead transformative change in healthcare? Join our team and be at the forefront of revolutionizing care coordination. Apply now to seize the opportunity to make a lasting impact on the lives of our clients and communities, contribute to cutting-edge initiatives in value-based care, and grow your career in a dynamic and supportive environment. Together, let's shape the future of healthcare delivery and make a difference that truly matters.
Don't miss out on this exciting opportunity – apply today and let your passion for innovation and excellence shine!
Advanced Management USA is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.
