On behalf of our client, VECOPLAN North America, we are currently seeking an (outside) Aftermarket Sales Representative to join their aftermarket sales & service team. This is an excellent career opportunity for a talented sales professional with 3+ years of experience selling parts and service contracts for a capital equipment manufacturing company. The location is preferred to be onsite at the company’s headquarters for North America in Archdale, NC, combined with an estimated 50% domestic travel time. For the right person, it can also be a hybrid role or remote in the Mid-Atlantic region.
COMPANY OVERVIEW
VECOPLAN is a pioneer in the development of shredding and recycling technologies for the plastics, wood, paper, and waste industries. The company holds several patents in this industry and was founded over 40 years ago in Germany. In 2000 the company opened its US office in the Greensboro area and has grown consistently over the years. Company website: https://vecoplan.com/
MAIN ACCOUNTABILITIES AND RESPONSIBILITIES
- Call on existing customers within North America to build and maintain a customer network to identify new sales leads.
- Generate revenue in accordance with the sales plan.
- Promote our brand and visibility; provide sales forecasts.
- Establish long-term relationships with our customers.
- Identify and contact potential customers for our parts and services.
- Communicate and deliver superior customer service daily.
- Understand customer needs and offer solutions and support.
- Work cross-functionally with teams to ensure proper customer service is being delivered.
- Create and maintain a database (CRM, Excel, etc.) of customer information; maintain detailed reports of sales activities including calls, orders, sales, lost business, etc.
- Handle complaints, provide appropriate solutions and alternatives promptly, and follow up.
- Follow communication procedures, guidelines, and policies.
- Cold call; make multiple outbound calls to existing customers.
- Inform customers of deals and promotions.
- Travel customer sites frequently. Estimated travel time 50%.
POSITION HIGHLIGHTS
- Competitive compensation, base salary plus commissions, and excellent benefits including 100% employer-paid health insurance, 401(k) plan with company match, and short-term and long-term disability insurance.
- Great career opportunity with a growing international company.
- This is a key position within a growing and dynamic business enterprise, providing extensive development and promotional opportunities.
- Extensive onsite training program at the manufacturing facility.
CANDIDATE PROFILE
- Associate's degree in a technical discipline or higher. A combination of education and relevant experience will also be considered.
- 3-5 years of outside sales and customer service in a manufacturing environment
- Experienced selling parts, Preventive Maintenance agreements, repairs, and services.
- Experienced working with CRM; MS Dynamics preferred.
- Proficient computer skills; MS Office, ERP.
- Excellent verbal and written communication skills
- Strong listening and presentation skills; excellent organizational skills and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Comfortable making cold calls and talking to customers daily.
- Possesses an energetic, outgoing, and friendly demeanor.
- Self-motivated and self-directed.
- Ability to work independently or as an active member of a team.
- Customer-oriented and able to adapt/respond to different types of customers.
- Travel 50%, domestic only.
