Scope of Position
The Food and Beverage Supervisor is actively engaged in the all the aspects of the daily operation of: Aura Restaurant. Tamo, Tamo Terrace, The loft, The Action Kitchen, In Room Dining, the Hospitality Suites and the Bakery Café. Effectively partners with their culinary counterpart to provide our guests with a memorable dining experience. Is passionate about providing exceptional guest service and provides an exciting, energetic, fun, and professional place to work. Models our core values based on the belief that our team members should engage in being attentive, thoughtful, and act independently in a responsible manner. This position requires a high profile in all the food and beverage outlets. The position reports to the Manager of Food & Beverage Operations.
Schedule Requirements
Schedule flexibility required. Schedule will vary based on the needs of the business. Working evenings, weekends and holidays will be a regular part of this position.
Key Responsibilities
- Supervise activities in all outlets, Aura Restaurant. Tamo, Tamo Terrace, the Loft, The Action Kitchen, In Room Dining, the Hospitality Suites and the Bakery Café, to ensure guest satisfaction
- Address guest requests and concerns
- Understand team member’s roles, responsibilities, and performance expectations
- Effectively trains, develops and provides feedback to the team together with the Food and Beverage Management, maximizing productivity and ensuring compliance with the service standards
- Work closely with team members in a coaching role to maintain strong team environment, placing emphasis on team member’s development and satisfaction
- Assist in identifying and implementing successful marketing programs for the outlets, thus achieving positive financial reports
- Ensures compliance with department’s SOPs (Health and Safety, OSHA, food quality, service standards etc.)
- Optimize staffing levels depending on business volumes
- Complete administrative tasks/reports/projects as required
- Responsible for practicing, managing, and promoting our Mission and Values so that it becomes an intricate part of the everyday operation
- Completes any duties or projects assigned by the Management.
Required Job Knowledge and Skills
- Possess strong relationship skills and able to partner with their culinary counterpart
- Passion for developing and coaching people
- Track record of achieving financial results
- Strong honesty, integrity, and guest-oriented philosophy
- Possess a passion for food & wine and a strong desire for development
- Strong knowledge of front of the house operations including foods, beverages, supervisory aspects, service techniques and guest interaction
- Ability to communicate with guests and employees using a positive and clear speaking voice, listen to and understand request, respond with appropriate actions and provide accurate information
- Proven experience in effectively addressing customer concerns & balancing a demanding workload
- Must be a self-starter with excellent presentation, customer service, communication and interpersonal skills
- Must have ability to work under minimal supervision and with priority deadlines
- Ability to provide original and creative suggestions
- Must be computer literate, proficient in MS office and experienced with Info-Genesis
Qualifications
Experience:
- Minimum one year experience in a high-volume restaurant
- Minimum one year experience in a 4-star hotel.
- A proven track record and passion for developing people to reach goals and achieve financial results.
Education:
- College degree or equivalent work experience preferred
Language Skills:
- Fluency of the English language is required (read, write, speak)
- Must be able to listen to, read and/or write instructions, memos, short correspondences, and messages.
This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.
