POSITION SUMMARY
The Community Manager will support both the Marketing and Client Concierge teams within the 10X Team. The role is responsible for handling client communication, support, and engagement tasks. This includes management of the CV private Facebook group, managing replies to email and text blasts, overseeing multiple inboxes, ensuring community engagement, and maintaining content calendars. The ideal candidate must be highly organized, detail-oriented, and able to manage various tasks efficiently.
ABOUT THE COMPANY
Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.
OBJECTIVES
- Manage Cardone Ventures Private Facebook group 10X Millionaire Mastermind - this includes managing content, creating discussions, fostering interaction among members, onboarding new members, planning live events, etc.
- Review, respond to and manage all comments made on paid media ads.
- Maintain Client Concierge email and text inboxes with a zero-backlog policy.
- Manage Client Concierge SlickText campaigns and follow-up responses.
- Ensure 100% accuracy in scheduling clients across various events and platforms.
- Collaborate with Accounts Receivable and other departments to ensure seamless client experiences.
- Proactively implement at least two process improvements within the first six months to enhance operational efficiency.
COMPETENCIES
- Community and Social Media Management: Proven ability to manage online communities and foster engagement.
- Organizational Skills: Effectively manage multiple inboxes and communication channels.
- Attention to Detail: Strong focus on accuracy, particularly in managing schedules and client communications.
- Communication Skills: Excellent written and verbal communication abilities.
- Time Management: Ability to meet deadlines and prioritize tasks effectively.
- Problem-Solving: Strong analytical skills for identifying and addressing issues.
- Team Collaboration: Ability to work effectively with various departments.
- Adaptability: Willingness to learn new tools and improve processes for efficiency.
10X TOTAL REWARDS
We offer a comprehensive benefits package for full-time employees that includes:
- Medical, dental, and vision for FT positions and their dependents
- Vacation and sick time policy that increases based on tenure with the company
- Three work from home days per month (4/month during June-August)
- Employee Assistance Program through Guardian
- 401k with Company match (estimated to launch in Q1 2025)
- Pet Insurance through SPOT for your 10X pets!
- Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both
- Employee wellness initiatives including a 100% paid for gym membership and access to discounts on local meal prep services
- Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program
- Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
- Uncapped Commission Potential: all of our team members have the opportunity to sell our Products/Services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission
EDUCATION AND EXPERIENCE
- Community Management experience
- Proven experience in customer engagement, client communication, customer service or similar roles.
- Experience with Social Media platforms and management
- Content planning and management
- Familiarity with managing email inboxes and coordinating client communication at scale.
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods of standing and movement during event days
- This position will require travel: up to 20%
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @cardoneventures.com. Already a Cardone Ventures candidate? Please connect directly with your recruiter to discuss this opportunity.
