L1 EUC Support Engineer - C2C
Location: Minnesota on-site with different locations Mankato, Edina, Plymouth, Maple Grove, St Luis Park, Mendota Heights & Bloomington.
Contract Length: 1 Month initial
Rate: $30-$35 per hour
Start Date: October 10th
There will need to be a Drop test and Background verification done after offer stage.
We are seeking a dedicated L1 EUC Support Engineer to join our client. In this role, you will be responsible for providing first-level technical support, specifically focused on laptop configurations and basic troubleshooting. You will play a critical part in ensuring a smooth user experience for employees by maintaining and supporting their laptops and other end-user devices.
Key Responsibilities:
- Provide L1 support for laptop configuration, setup, and deployment, including hardware and software.
- Assist with basic laptop troubleshooting, such as connectivity issues, application errors, and system performance problems.
- Install, configure, and maintain operating systems (Windows/MacOS) and essential applications.
- Respond to and resolve end-user incidents and requests in a timely manner via ticketing systems (ServiceNow, JIRA, etc.).
- Perform routine updates, patches, and security configurations for laptops.
- Assist in managing and maintaining user accounts, profiles, and device enrollments using tools like Active Directory and Mobile Device Management (MDM).
- Follow documented procedures for the imaging and deployment of laptops to new and existing employees.
- Provide basic support for peripherals (printers, docking stations, etc.).
- Escalate unresolved issues to higher-level support when necessary.
- Maintain detailed records of troubleshooting steps, resolutions, and device configurations.
Skills & Qualifications:
- Proven experience in IT support, preferably in an L1 EUC or Helpdesk environment.
- Knowledge of laptop hardware, operating systems (Windows, MacOS), and common software applications (MS Office, VPNs, Antivirus).
- Familiarity with ticketing systems and remote support tools.
- Basic understanding of networking principles (Wi-Fi, Ethernet, VPN).
- Experience with Active Directory and basic user administration.
- Knowledge of imaging tools (e.g., SCCM, Intune, JAMF) is a plus.
- Strong communication skills and customer service-oriented mindset.
- Ability to troubleshoot and diagnose basic technical issues efficiently.
- Certification like CompTIA A+, ITIL Foundation, or similar is a plus.
Educational Requirements:
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (preferred but not mandatory).
Disclaimer: We will not be using third party agencies so please do not reach out.
