Onsite Entry-Level Administrative Assistant (FTE)
Shift: Day shift (7:00 am - 11:00 am and 12:00 pm - 4:00 pm) Monday - Friday
Budget: 10.00 USD/hr, eligible for overtime.
Type: Onsite, remote 1 day a week.
Location: Raleigh, NC 27615 (local candidates only)
Category: FTE (40 hrs/week)
Education Desired: High School Diploma
Pay Frequency: Monthly
Industry: Translation and Localization, Interpretation Agency
Benefits:
- Market rate salary
- Overtime (when there is a business need)
- 1 day a week remote work (Work from Home, Work from Anywhere).
- Team work. Supportive and collaborative team environment.
- Learning and Development. Opportunities for professional growth and development.
- PTO
- Corporate equipment
- 401-K contributions
- Tuition reimbursement aligned to business needs
- Wellness benefits
- Flexible work arrangements.
- Health, vision, and dental insurance.
About the role: We are seeking a highly organized and proactive Onsite Entry Level Administrative Assistant at Prisma International Corporation. The Administrative Assistant will be responsible for providing administrative support, managing phone calls, maintaining communication with team members, assisting executives with clerical tasks, and handling general administrative duties. The role will also support the Dispatch Operations for Outbound coordination of interpreters and join our dynamic team at a leading Language Service Provider. This onsite local role to Raleigh, NC or surroundings that also involves sourcing and dispatching interpreters for clients in the United States via phone, text, email, and social media platforms. The ideal candidate will have experience or potential to work in electronic dispatch operations center and possess excellent communication and multitasking skills.
Key Responsibilities:
- Coordinate and dispatch interpreters for various client requests in a timely and efficient manner.
- Manage communication with interpreters and clients through phone, text, email, and social media platforms.
- Monitor and track interpreter availability and assignments.
- Ensure all dispatch operations comply with company policies and client requirements.
- Provide exceptional customer service and support to both interpreters and clients.
- Maintain accurate records of dispatch activities and client interactions.
- Collaborate with team members to optimize dispatch processes and improve service delivery.
- Data entry for accurate record keeping on Monday.com, Salesforce, Dropbox, and other applications.
Minimum Requirements:
- High school diploma/GED or equivalent preferred
- Willingness to learn and grow with us
- Administrative Assistance and Executive Administrative Assistance skills or potential
- Phone Etiquette and Communication skills
- Clerical Skills (printing, scanning, mailing, shipping and handling, minor errands).
- Strong organization and time management skills
- Ability to work well in a team environment
- Attention to detail and problem-solving skills
- Proficiency in Microsoft Office applications
- Previous experience in an administrative role is a plus
- Ability to type 65 words per minute or above
Preferred Skills:
- Experience working with others others.
- Resilient, direct and clear communication.
- Ability to learn quickly and work in a fast-paced environment.
- Professional verbal and written communication skills in English.
- Strong organizational and multitasking abilities.
- Proficiency in using communication tools such as phone systems, email, and social media platforms.
- Ability to work independently and manage time effectively in a onsite work environment.
- Problem-solving skills and attention to detail.
- Familiarity with digital dispatch operations and dispatch processes.
- Customer service-oriented mindset.
How to Apply: Interested candidates should submit their resume detailing their qualifications and experience to hr@prisma-international-corporation.com
Prisma International Corporation is an Equal Opportunity Employer and committed to diversity, equal opportunity, and non-biased hiring practices. Qualified candidates of all backgrounds are encouraged to apply for this position. Prisma International Corporation offers a competitive salary and generous benefits package, for the region and market where position is posted.
