Company Description
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Role Description
This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. They will also process orders, update customer accounts, and escalate complex issues to the appropriate department.
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Customer-oriented approach and patience in dealing with various customer scenarios
- Proficiency in using customer service software, databases, and tools
- Previous experience in customer service or related field is a plus
