We committed to delivering outstanding service and support to our customers. We are looking for a dedicated Customer Service Representative to join our dynamic team and help enhance our customer experience.
Key Responsibilities:
- Customer Interaction: Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information about products and services.
- Issue Resolution: Handle customer complaints and issues effectively, ensuring timely and satisfactory resolutions.
- Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints in our customer relationship management (CRM) system.
- Product Knowledge: Stay informed about our products and services to provide accurate information and recommendations to customers.
- Collaboration: Work closely with other departments, such as sales and technical support, to resolve customer issues and enhance service delivery.
- Feedback Collection: Gather customer feedback and relay it to management for continuous improvement of products and services.
- Training and Development: Participate in ongoing training sessions to enhance skills and stay updated on company policies and procedures.
Qualifications:
- High school diploma or equivalent; degree in a relevant field is a plus.
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computer systems and customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks.