This position is responsible for the execution of the sales tactics as they relate to the organization’s Sales and Marketing Plan.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Answer incoming calls
- Process customer orders with ability to up-sell and cross-sell
- o Received by phone, email, or fax
- o Update customer records
- Respond to customer requests and questions regarding service, products, and account information
- Analyze and rectify customer concerns using various procedures and communication with various departments.
- Troubleshoot and resolve customer complaints relating to orders, delivery dates or service issues
- o Liaison between customer and freight carriers
- Provide technical support and provide tracking information
- o Use technical solutions software to assist customer with spring engineering
- Prepare and provide customer pricing quotes
- Generate additional sales through sales pitch activities
- Qualify sales leads and prospects
- Participate in trade shows as needed
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Identify areas of improvement of sales, marketing, purchasing department
- Support teammates
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift to fifteen (15) pounds
COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:
- Strong computer skills, working knowledge of MS Office (Word, Excel, Outlook, Teams, Salesforce)
- Ability to effectively communicate with customers, resolving issues while maintaining the highest standard of empathy and compassion for customers’ needs and concerns
- Ability to work with limited supervision and highly self-motivated
- Able to change focus frequently and often while being detail oriented and well organized
- Ability to effectively adapt to fast paced environment
- Strong interpersonal, written, communication and organizational skills
- Able to work independently as well as in a team environment
- Possesses complete knowledge of company product line (brand awareness)
- Resolves customer issues and see them through to resolution
- Able to work in high-pressure, fast-paced environment
- High communication skills between internal and external customers
- Time management skills
EDUCATION & EXPERIENCE:
PREFERRED:
- Two-year college degree or an equivalent combination of education and experience
- 2-3 years prior sales experience
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.
