Our client, a leading provider of customs brokerage, freight forwarding, and ecommerce solutions for importers and exporters, is seeking a skilled Customs Brokerage Specialist to join their dynamic team.
Key Responsibilities:
- Provide exceptional customer service by assisting clients with resolving issues related to their shipments and ensuring seamless communication.
- Arrange and monitor shipment deliveries by coordinating with trucking companies, sending delivery orders, and tracking shipment status.
- Process customs brokerage for air, ocean, truck, and other modes of transportation, ensuring compliance with U.S. Customs regulations.
- Receive, review, and process import documentation, securing arrival information and accurately presenting necessary paperwork to U.S. Customs and other government agencies.
- Classify a wide range of imported goods using the Harmonized Tariff Schedule (HTS), ensuring proper duty application and identifying applicable exceptions.
- Regularly update shipment status and enter key information into the Cargowise system, ensuring smooth workflow and transparency.
- Resolve issues related to customs clearance or cargo pickups in a timely manner, while keeping clients informed throughout the process.
- Process remote filings (RLF) and ensure timely invoicing within 48 hours of shipment release.
- Communicate with trucking companies to resolve issues and coordinate cargo pickups, providing excellent client support throughout.
- Ensure compliance with all domestic and international shipping regulations while securing competitive pricing for optimal profitability.
- Maintain accurate records, including posting vendor invoices to the shipment file and scanning documents into Cargowise.
- Perform additional duties and projects as assigned by the manager.
Qualifications:
- High School diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
- Minimum of 2 years of relevant experience in customs brokerage or freight forwarding.
- Strong customer service and communication skills, both verbal and written.
- Ability to multitask and thrive in a fast-paced, high-pressure environment.
- Exceptional attention to detail, strong organizational skills, and the ability to handle confidential information with discretion.
- Must be a proactive team player with the ability to work independently and adapt to changing priorities.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows systems.
- Experience with Cargowise is preferred; a Customs Brokerage license is a plus.
This is an excellent opportunity for a Customs Brokerage Specialist to grow within a major player in the industry. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we encourage you to apply!
