The Assistant General Manager will oversee personnel and daily operational tasks in the absence of the General Manager. This role will ensure consistency in quality of standards, maximization of financial returns, development of people, execution of brand standards, and building awareness of our offerings in the local community. The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.
ESSENTIAL FUNCTIONS
- Deliver excellent first impression for all guests and potential guests, ensuring special requests are filled.
- Responsible for In House Sales, including training all associates on in house selling and capturing and managing front desk leads.
- Hire, train, develop Team Members to their highest level of success.
- Work with the team to coordinate and provide excellence in housekeeping, maintenance, operations and inventory control.
- Responsible for proper administration for key control.
- Manage online reviews and to improve property and brand reputation on key platforms.
- Ensure Safety and Security processes and procedures are in place, followed and utilized.
- Know all hotel emergency procedures. Demonstrate and train all associates on these procedures, and inform leadership of any safety hazards.
- Manage financial processes and responsible for secure cash handling and processing procedures.
- Assist in planning, managing and attending guest events.
- Responsible for the property’s operational success and profitability.
- Ability to be readily available if there is an emergency and to effectively handle emergency situations.
- Ability to travel 100% of the time.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of Microsoft Office products.
- Ability to utilize excel to conduct analysis.
- Leadership and management skills.
- Exceptional written and oral communication
- Exceptional organizational skills.
PREFERRED EDUCATION/EXPERIENCE
- High School Diploma or GED equivalent
- 1+ year hotel or supervisory experience
PHYSICAL DEMANDS
The employee is frequently required to sit, stand, walk, reach with hands and arms, and to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and peripheral vision. The noise level is usually moderate.
COMPENSATION
- Salary is TBD Based on Experience, Market and Size of Hotel
- Medical, Dental, and Vision including 401K retirement plan with company matching up to 5% contribution
- Short and Long-Term Disability Income (Short term is provide, Long Term is voluntary
- Vacation PTO & Holiday /Sick PTO
