** ONSITE position in Fort Worth **
Description:
The Data Center Technician II will be responsible for day-to-day data center support activities, including but not limited to: Server and network hardware installation, copper / fiber-optic cabling, "layer 1" troubleshooting and IT asset management.
The Data Center Technician II will monitor and respond to hardware and software issues, utilizing an industry-standard ticketing system and to provide clear, timely and appropriate customer communications. Activities will be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Will be required to join an on-call rotation for after-hours support. Will actively participate in the change management process, both checking in a monitoring production and preventative maintenances.
Required Experience:
- 2+ years Rack and Stack experience
- OS provisioning/reprovisioning (e.g., from USB or network share)
- Boot strapping network devices and configuring IP addresses on these devices
- 1+ year basic Linux and scripting experience (e.g., checkout repo from GitHub, set up Linux environment, run and troubleshoot Ansible script)
- DNS/DHCP
- Experience with O365 software desired
- Understanding of ITSM / DCIM workflow management system(s)
- Working knowledge of Jira (preferred) or other ticketing systems
- Working knowledge of server hardware (HP, Dell, Supermicro servers)
- Working knowledge of basic networking components and protocols (Cisco, Arista, Juniper)
- Knowledgeable in data center practices (e.g., fault tolerance, redundant cabling, calculating power usage, teaming, etc.)
- Able to manage server, switch, router, storage, and other hardware lifecycle processes
- Able to understand how to correctly and effectively run cabling - e.g., power, Cat6, SM/MM fiber optic and IB
- Strong cable management skills and experience running fiber and copper in a data center
- Basic understanding of electrical, HVAC, and cable infrastructure
- Certifications (preferred): CCNA, CCENT, CompTIA Server+, ITIL
Other Abilities/Skills:
- Able to safely lift and move a minimum of 50 pounds
- Able to be on feet majority of work day
- Fluency in both written and spoken English
- Must provide own transportation to work location(s)
- Must be able to respond to any on-call request within 1 hour
- Able to update asset management data as required, using scanners
- Strong proclivity towards multitasking and adaptivity
- Must be punctual, reliable, and have good organization skills
- Must have good interpersonal skills for working in a team environment
- Must have good time management skills, be goal oriented to deliver good quantity/quality of work
- Able to operate material handling equipment - pallet jacks and forklifts, if certified
- Able to learn new systems, methodologies, and procedures, including different types software/ hardware
