Job description
Job description
Advanced Medical Homecare Supplies (AMHS) has a position open for a Customer Service Specialist that woud quickly advance you into an intake specialist position providing you take pride in your performance and want to advance. This position assists with patient inquiries, product overviews, order generation, interfacing with doctor offices and insurance companies and filing of patient records, among other responsibilities. A high school degree is required and experience in a healthcare or retail setting is preferred. A bachelor's is preferred. Salary to be based on experience. We are growing and there are many opportunities for individual growth. Hours are 8:30 AM – 5:00 PM Monday through Friday. If you would like to work in a positive culture and enjoy helping others, this job may be for you.
AMHS is a home medical equipment provider located in West Chester, PA. We pride ourselves on our outstanding customer service. The company offers a full array of benefits including time off with pay, paid holidays, medical, dental and life insurance, 401k and flexible spending plans.
What we are looking for.
PROFESSIONAL TRAITS
- Competence
- Reliability
- Honesty
- Integrity
- Respect for others
- Positivity
- Support for others
- Strong Focus on work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists with orders for walk-in patients
- Coordinates collection of referral/intake documents from referring providers
- Validates accuracy and completeness of intake, insurance and billing information;
- Creates delivery tickets
- Works with respiratory therapists, sub-contractors and patients to schedule patient deliveries
- Collects post-delivery documents and assesses for completeness prior to billing
- Researches and addresses missing or invalid billing information
- Determines charges and coverage for service requested;
- Collects co-pays and inserts data into information system;
- Handles customer service calls and coordinates response with other team members
- Files and/or creates patient's records;
- Follows up with patients after CPAP setups to determine progress/needs
SKILLS AND EXPERIENCE:
- Interpersonal – Works well with other staff, patients and clients;
- Team Work - Balances team/individual responsibilities to create a positive work place;
- Problem Solving - Gathers and analyzes information skillfully;
- Quality - Demonstrates accuracy and thoroughness; Seeks improvement opportunities;
- Customer Service - Responds promptly and courteously to customer needs;
- Interpersonal - Maintains confidentiality; Listens openly to others;
- Communication – Clear oral and written communications;
- Planning/Organizing - Prioritizes / plans work activities; Uses time efficiently;
- Adaptability - Adapts to changes in the work environment;
- Ethics - Works with integrity and follows all government & industry regulations;
- Safety and Security - Observes safety and security procedures;
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- West Chester, PA 19380: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Work Location: In person
