Robert Half is actively looking for a Support Center Supervisor for a full time role in Atlanta, GA.
We are seeking a dynamic individual with a strong background in Managed Service Provider (MSP) environments, capable of providing exceptional customer support and communication. This role requires a blend of technical expertise and relationship management to ensure smooth operations and positive client experiences.
Key Responsibilities:
- Utilize MSP experience to manage and support customer relationships, ensuring a high level of satisfaction and service delivery.
- Apply hands-on technical skills in helpdesk or desktop support environments to troubleshoot, diagnose, and resolve issues when needed.
- Proficient in ticketing systems such as ConnectWise or ServiceNow to track, manage, and prioritize service requests efficiently.
Job Requirements:
- Strong relationship management and performance management skills, with the ability to maintain positive client interactions.
- Ability to motivate and lead team members or direct reports effectively.
- Solid understanding of the organization's goals and how IT services align with them.
- Exceptional communication skills, both written and verbal, with a strong emphasis on listening and questioning.
- Interpersonal skills that foster collaboration, with the ability to engage with both technical and non-technical stakeholders.
- Strong documentation abilities to ensure accurate records of incidents, resolutions, and processes.
- Proficient in researching and resolving a wide range of technical issues.
- Ability to quickly absorb information and apply it in practical scenarios.
- User-focused communication—able to explain technical concepts in clear, non-technical language.
- A sharp eye for detail with strong analytical and problem-solving skills.
- Proven ability to prioritize and handle tasks effectively in high-pressure environments.
- Committed to providing exceptional customer service.
- Experience working in a team-oriented, collaborative setting.
This role is ideal for someone who thrives in fast-paced environments, enjoys problem-solving, and is committed to delivering top-notch customer service in the IT support space.
