Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
WHY KRISPY KREME?
At Krispy Kreme, we focus on:
- Loving Our People
- Loving Our Communities
- Loving Our Planet
Krispy Kreme’s Director, US Operations is responsible for the daily success of operations and direct oversight of District Managers by leading key strategic initiatives in alignment with company priorities. The role will require you to develop strategic and operational plans through leading and achieving results. Additionally, this role maintains an organization that exceeds customer expectations, fosters teamwork among staff, develops staff members’ abilities and competencies, and works to achieve the financial objectives through revenue and cost management initiatives.
HERE’S A TASTE OF WHAT YOU’LL BE DOING
- Lead and drive strategic efforts in achieving company objectives and priorities.
- Cultivate culture of excellence in field operations and build teams to ensure alignment with company’s mission and values; provides strong leadership and coaching to district and general managers.
- Responsible for the efficient, rapid, and thorough implementation of new store openings, DFD route expansion and acquisitions
- Lead district teams to achieve sale growth plans which may include goal setting, sales training, Hot Light times, retail sales, fundraising, and up-selling.
- Accountable for ensuring that company store operations are implemented in accordance with company policy and meeting financial goals.
- Offering innovative ideas for maximizing sales and coaching District Managers on opportunities for their respective districts
- Responsible for building and maintaining talent to support the needs of the business and anticipated open positions.
- Proactively engage with customers, resolve complaints and act on their suggestions when appropriate
- Support and develop district managers through goal setting, training and accountability in controlling flow of ingredients and utilization of labor to ensure adequate production at the required quality level.
- Work with district managers to implement operating methods and procedures designed to eliminate production problems and improve product quality.
- Ensure that stores are following the production schedule to meet customer demands and manage labor hours.
- Responsible for ensuring and promoting safety consciousness in stores including a high level of store sanitation and cleanliness, e.g., cleaning schedules, training, etc.
YOUR RECIPE FOR SUCCESS
- Minimum of 10 years’ multi-unit management experience is required.
- High school diploma or equivalent is required; Bachelor’s Degree highly preferred.
- Minimum of 7 years’ operations management experience within the food industry is required; manufacturing/production experience preferred.
- Considerable experience with food, management, production, and customer service is required.
- Excellent communication, supervisory, and organizational skills required; must be agile and resilient in fast paced business environment.
- Self-motivation, creativity, and adaptability
- Strong communication, organizational, problem solving and leadership skills.
- Pleasant disposition, sociable, accommodating nature, and enthusiasm.
- Willingness and ability to travel extensively.
- Ability to work nights and weekends and outside of normal business hours.
- Must be computer literate. Excel, Word, PowerPoint skills a must.
BENEFITS:
- Weekly Pay
- Career opportunities – we are growing!
- Comprehensive benefits (medical, vision, and dental insurance)
- Employee discount program
- 401K plan
- PTO and “dream” days
- Company events
- Education Reimbursement
- Adoption Assistance
- Life Insurance
- FSA/HSA Plans
- Pet Insurance
Learn more at www.kkbenefits.com
Krispy Kreme is an Equal Opportunity Employer:
At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.
