Part-Time IT Service Desk Analyst
ONSITE - Golden Valley
PART TIME- Tuesday - Thursday: 8am-4pm
Contract Duration: 6 months
- Provide exceptional in-person technical troubleshooting support service to employees at all levels of the organization at our WHQ locations
- Conduct assessment, research and resolution of incidents and service requests
- Identify and lead process improvement initiatives to enhance customer experience and operations
- Monitor and handle escalations from external service provider
- Updating SOPs and other service documentation with current practices and procedures
Requirements
- High school diploma or equivalent
- Minimum 1 year of experience providing end-user technology support
- Basic knowledge of Microsoft OS: Windows 10, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security
