Job descriptionCustomer Service Representative
Are you looking to do more meaningful work? Are you passionate about helping others and protecting the environment?
If you are a true professional, want to protect public health, and develop a career by expanding your skills and education, we want you on our team!
Who We Are
Pestec is a local family-owned company that provides Integrated Pest Management (IPM) solutions to Bay Area clients. Our environmentally conscious services focus on pest prevention, long-term results, and reducing risks to our Customers and the environment.
Who You Are
We’re looking for an experienced and exceptional Customer Service Representative (CSR) to grow our new and improved business segment WITH us.
As a CSR, your passion for providing exceptional customer service will contribute to our high level of customer satisfaction. Acting as the first line of response to Customers, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each Customer.
The ideal candidate has a service mindset, can develop and maintain positive and professional relationships with customers, communicates effectively with fellow employees and customers, and is passionate about helping others. If this describes you and you thrive under pressure, you will be an excellent fit for our team.
Responsibilities
- Processes new sales and seek opportunities to provide additional company services
- Maintain relationships with customers by providing fast and accurate information regarding the services provided and current job orders
- Dispatch Service Technicians across the Bay Area for jobs
- Refer issues and service failures to designated departments for investigation
- General clerical duties and assists in month-end close-out process, including billing
Qualifications
- Minimum 2 - 4 years of receptionist/administrative experience
- High school diploma or equivalent, some college preferred
- US Citizen or a valid Authorized Work Permit
- Must be able to read, write, comprehend, and speak clearly in English
- Intermediate computer knowledge; Apple products & Google Workspace
- Capable of learning new software programs quickly; experience with CRM tools preferred
- Able to type at least 50 words per minute
Compensation
- Competitive benefits package including Kaiser Platinum health coverage, dental insurance, and life insurance
- Paid Holidays, Paid Vacation, and Paid Sick Leave
- 401(k) retirement plan
- Pay increases for advanced licensure and certification
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
Work Location: In person
