Location: Andover, MA (Service Technicians work within a 1-hour radius from the office)
Employment Type: Full-Time/Permanent
Salary: $62,400 - $83,200
Our client is seeking a skilled Service Technicians through out the New England Area. The Service Technicians are responsible for repairing, programming, and inspecting security systems of varying complexity. The ideal candidate will have a solid understanding of basic electronics, wiring circuits, and troubleshooting methods, as well as proficiency with testing equipment. Excellent customer service and troubleshooting skills are a must.
Key Responsibilities:
- Perform repairs, inspections, and programming on basic to high-complexity security systems.
- Conduct routine scheduled inspections, preventative maintenance, and general break/fix calls.
- Handle light installations for small system modifications, removals, and system testing to ensure compliance and functionality.
- Update internal documentation by marking up as-built drawings, system documentation, and device schedules.
- Assist with IT coordination, system commissioning, and final documentation.
- Communicate job status and project issues to relevant stakeholders.
- Ensure safe and responsible work practices, including tracking truck stock materials and cleaning work areas.
- Perform service duties at remote job locations, including overnight stays if necessary.
Minimum Skills and Qualifications:
- Driver's License: Valid state-issued license.
- Experience: 1-5 years of industry experience.
- Skills:
- Ability to work independently or in a field crew.
- Strong attention to safety best practices, particularly when using ladders and aerial lifts.
- Excellent customer service and organizational skills.
- Experience troubleshooting hardware such as Mercury, Andover Controls, Genetec, Amag, and Axis cameras (preferred).
- Ability to read blueprints, technical diagrams, and understand installation methods and best practices.
- Proficiency with field test equipment, including multimeters, cable testers, fiber kits, and similar tools.
- Understanding of IP networks, network troubleshooting, building codes, and NEC (National Electrical Code).
- Basic office software skills (Microsoft Excel, Word, Outlook).
- Physical Requirements: Ability to lift, squat, bend, and pull up to 50 lbs.
Additional Perks:
- Company-provided truck and gas card.
- Service area restricted to within a 1-hour radius from the office.
If you're an experienced technician with a focus on safety, precision, and customer service, we want to hear from you!
Apply Today!
Desired Skills and Experience
Our client is seeking a skilled Service Technician responsible for repairing, programming, and inspecting security systems of varying complexity. The ideal candidate will have a solid understanding of basic electronics, wiring circuits, and troubleshooting methods, as well as proficiency with testing equipment. Excellent customer service and troubleshooting skills are a must.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
