RWD Service Field Technician
Description:
Renaissance Windows and Doors is a growing manufacturer of premium quality windows and doors in Florida. We have immediate openings for technicians in the field. We are looking for hard working, dependable individuals who possess carpentry or mechanical skills and take pride in their work to join our team.
Benefits of working for Renaissance Windows and Doors:
- · Medical, Dental and Vision insurance
- · 401(k) plan
- · Accrued Paid time off
- · Paid Holidays
Job Summary:
A Field Service Technician is responsible for providing great customer service, help replace glass in windows and doors, install item such as window screens, install window and door sash, and hardware, and meet company safety requirements.
Essential Functions:
- Drive up to 6 hours in a single day
- Replaces glass in windows or doors; Installs items such as window screens, install window or door sash, hardware, etc.
- Performs job site walk-through's and completes necessary paperwork, identifies items that need attention or correction prior to project finalization
- Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e., shoes, safety glasses, etc.), and reporting any safety issues to the manager
Primary Responsibilities:
- Performs and completes service jobs on Renaissance Windows and Doors products in the field
- Problem solves and diagnoses difficult issues in the field
- Provides Customers with helpful information on the care, operation and maintenance of their window products
- Generates and updates all service-related completes in Service Module following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
- Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times
- Identifies and orders parts over via Service Module
- The ability to be a problem solver and manage multiple tasks, appropriately prioritize responsibilities, and work independently.
- Loads Service van with all necessary parts and equipment on an as-needed basis, no less than weekly
- Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for Customers to do business with the company and promoting market share growth.
- May be asked to assist in the training of new Field Service Technicians or employees in other departments
- Maintains assigned Service vehicle
- Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
- Completes service work orders and communicates any ongoing customer or product related issues with advisors
- Must have a valid driver's license and be in compliance with company Fleet Safety Policy
- Promotes and facilitates continuous improvement activities in the department
Requirements:
Physical Requirements:
- Valid Driver's License
- Ability to drive up to 6 hours in a single day.
- Ability to use/read/follow a map.
- Window and/or door experience (product knowledge) is preferred
- The ability to lift 75-100 pounds
- Ability to work off a ladder, up to 40 feet.
- Able to use hand and power tools safely and correctly.
- Pre-employment drug screen and random drug screens are required
- Must be able to stand on your feet for long periods of time
- Ability to stand on your feet up to 8 hours a day
Entry Level Qualifications:
- High school diploma or GED equivalent
- Great communication skills to work with customers
- Amazing problem-solving skills
- A technical degree is preferable
- Ability to diagnose problems with equipment
- Great mechanical aptitude
- Ability to communicate in English
Payrate- $22.00- $25.00 per hour
Renaissance Windows and Doors is an equal opportunity employer.
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