Position Title: SAP Specialist - SAP S/4HANA - Module: SD/MM/PP/FICO
Location: Madison AL
Position Status: Full Time
Salary: $60k/Annum
JOB RESPONSIBILITIES:
1-5 years of experience in SAP end-user support or a similar role.
SAP End-User Support: Module: SD/MM/PP/FICO
User Assistance and Support
Respond to end-user queries related to SAP.
Provide timely resolutions to user-reported issues, including system errors, transaction problems, and system performance.
Escalate complex issues to higher-level support teams (SAP consultants - Outsourcing) when necessary.
Troubleshooting and Issue Resolution:
Diagnose and resolve SAP-related technical and functional issues (e.g., login issues, system errors, transaction problems).
Assist in resolving issues across SAP modules (SD/MM/PP/FICO)
System Monitoring and Maintenance
Perform daily system health checks to ensure SAP systems are functioning properly.
Identify and troubleshoot system performance issues, bottlenecks, or configuration errors.
Collaborate with SAP Basis Consultant teams (Outsourcing) to ensure system availability and performance.
User Training and Guidance:
Conduct training sessions or one-on-one coaching for users on SAP functionalities.
Create and update user manuals.
Documentation and Reporting:
Document all support tickets, resolutions, and escalations for future reference.
Assist with data entry, process documentation, and report generation using SAP modules.
Collaboration with Teams:
Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality.
Coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs.
SAP System Enhancements:
Bi-weekly meeting with SAP ECS (Enterprise Cloud Services) to update Earlier Alert Watch Report status.
Assist in identifying opportunities for system improvements and enhancements.
Participate in testing and implementing new SAP updates, patches, and functionalities.
Compliance and Security:
Ensure SAP end-users comply with the company’s SAP usage policies (User roles).
Assist in maintaining data integrity, security, and confidentiality within the SAP environment
1-3 years of experience in SAP end-user support or a similar role.
Experience in working with SAP S/4HANA or SAP ECC 6.0
Experience in providing user training and preparing documentation.
Preferred:
Experience in working with EDI (830/ 850/ 856/ 862/ 810/ 820/ 824).
Experience in working with IBM Sterling B2B Integrator.
Experience in working with OpenText B2B Management Center.
Experience in a specific industry (e.g., automotive, manufacturing) where SAP is extensively used.
Knowledge of SAP implementation and project management processes.
Soft skills: (Problem-Solving, Communication…)
MS Office 365 (Word, Excel, PowerPoint…)
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
