About TCS :
Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.
About Job:
Job Title: Deskside Support Admin
Location: Atlanta, GA / Chicago, IL
Job Type: Full Time
Requirements and Qualifications:
· Must work well, independently, without supervision, in a fast-paced, high-volume environment and be able to organize and prioritize tasks.
· Excellent troubleshooting and technical support skills; working directly with end users.
· Expert knowledge and hands-on experience with Windows workstations, desktop and laptop hardware, and user access, including account creation, network connectivity, maintenance, and support. (Windows 10, Office 365, Active Directory, Okta, Etc.)
· Required to be punctual, keep all appointments, and available to provide end user support throughout the day.
· Friendly, courteous, customer advocate, dedicated to the success of the business.
· Comfortable working directly with local and remote management, reporting and providing solutions for IT issues.
· Ability to think outside-the-box, deal with ambiguity, and provide creative solutions as required.
· Hands-on professional experience working with Windows 10, Office 365 (Outlook, OneDrive, SharePoint, Teams, etc.), Adobe Acrobat, ServiceNow, Global Protect VPN, PrinterLogic, Okta, SoftPhone, etc.
· Excellent written and verbal communication skills and working knowledge of Microsoft Outlook, Word, and Excel.
· Required to be on-site, at the local office Monday through Friday, excluding company holidays or other office closures.
Day-to-Day Job Duties:
· Customer Support:
o Be a great customer advocate and positively represent IT.
o Provide on-site and remote support for end users.
o Work directly with end users and management to identify and resolve issues, install and update software, install and configure peripheral hardware, and answer technical questions.
· End User Access and Connectivity:
o Work with local HR team and management to create and manage user accounts in Active Directory and Office 365.
o Troubleshoot and resolve user access and connectivity issues as required.
· Computer Hardware and Software:
o Setup and maintain all computer hardware, including desktops, laptops, docking stations, monitors, mice, keyboards, and desk phones. (Including new desk/office setups and refreshing obsolete equipment)
o Coordinate computer hardware and software orders with procurement team and help manage local inventory.
o Hardware includes laptops, desktops, monitors, docking stations, and other peripherals.
o Software includes Windows 10, Office 365 (Outlook, OneDrive, SharePoint, Teams, etc.), Adobe Acrobat, ServiceNow, Global Protect VPN, PrinterLogic, Okta, SoftPhone, etc.
