The purpose of this position is to maintain ownership records while supporting real property and tangible personal property staff and customer support for Ad Valorem taxation purposes using accepted appraisal standards set by the International Association of Assessing Officers (IAAO), the State of Tennessee Division of Property Assessment (DPA) and the Montgomery County Assessor of Property. Performs other duties, as necessary, to achieve the highest level of cooperation and enhance the effectiveness and efficiency of all departments within the Assessor’s office.
Minimum Experience: Four (4) years of customer service and appraisal experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Minimum Education: High school diploma or equivalent.
Certifications, Licenses:
- Must have dependable transportation.
- A pre-employment criminal background check is required.
- Must obtain an Assessment Level II certification within allotted time referenced in Montgomery County Assessor of Property Education Policy.
GENERAL POSITION DUTIES AND RESPONSIBILITIES:
The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
- Analyzes and researches documents related to ownership and legal descriptions, including: deeds, wills, divorce decrees, tax sales, regional planning office forms, etc. and applies necessary changes in ownership, physical address, and mailing addresses to City and County property records using computer-assisted mass appraisal (CAMA) software within Tenn. Code Annotated law and office policy.
- Manages workloads within areas of responsibility, to include assigned workloads related to mandated process for keeping accurate ownership, mailing and physical address, City & County building permits, greenbelt applications, informal appeals, and tax aggregate adjustments to tax rolls while maintaining internal and external quality assurance guidelines within scheduled, legal deadlines.
- Real Property and Tangible Personal Property support for other staff with property owners, attorneys, title companies, realtors, mortgage originators, accountants, and peripheral governmental offices.
- May assist supervisors in establishing new assessment standards, forms, and procedures.
- Assists property owners by competently understanding property appraisal and taxation processes while developing and maintaining knowledge and understanding of assessment and appraisal practices and laws, including tax freeze and other abatement programs.
- Participates in data, and scheduling, preparation for County Board of Equalization hearings.
- Participates in data quality assurance analysis and gathers property record cards for annual inspections by Division of Property Assessment, under Comptroller of Tennessee.
- Attends regular Department meetings to stay current on interdepartmental happenings.
- Provides internal customer service assisting with support and coverage as needed of other positions in the Department.
- Other duties as assigned.
FISCAL RESPONSIBILITIES
This position has no fiscal responsibilities.
COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES:
- Represents the Department and County to other County staff and members of the public.
- Provides quality customer service to individuals needing directions or assistance.
- Demonstrates the organization’s Core Values and adherence to the Ethics policy.
SUPERVISORY RELATIONSHIPS:
This position reports to the Office Supervisor. Works under general guidance to ensure coordination of objectives and priorities of the department. Incumbent has no supervisory responsibilities.
JOB QUALIFICATIONS – KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- The local real-estate market.
- Blueprints, layouts, construction plans, parcel maps, and zoning maps.
- Administrative policies and procedures of the County.
- County and Department’s operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations.
- Current office practices and procedures.
- Computer software consistent for this position.
Skill in:
- Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.
- Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Researching and understanding complex written materials.
Ability to:
- Understand and learn existing County ordinances, maps, laws and regulations governing residential and commercial properties.
- Apply judgment and discretion in resolving problems and interpreting policies and regulations.
- Read and understand reference books, complicated procedures and manuals such as building code books, blueprints, etc.
- Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
- Think quickly, maintain self-control, and adapt to stressful situations.
- Establish and maintain accurate records of assigned activities and operations.
- Effectively utilize the principles of strategic and long and short-range planning.
- Apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
- Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
- Perform mathematical calculations required of this position.
- Communicate clearly, concisely and effectively in English in both written and verbal form.
- Analyze facts and to exercise sound judgment in arriving at conclusions.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the State and Federal statutes.
- Work the allocated hours of the position.
WORK ENVIRONMENT:
Work is performed in a typical indoor office setting; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions.
PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES:
- This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.
- Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen.
- Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word.
- Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Work is primarily in an office setting.
- Use and normal maintenance of office machines, (copier, computer, printer, etc.).
- Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks.
- Ability to recognize occupational hazards in work activities and take safety precautions.
- Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.
The intent of this position description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and is not a declaration of the specific duties and responsibilities of any particular position. Employees may also be assigned job-related tasks other than those specifically presented in this description.
