The Wakefern Digital Experience team is a dynamic and creative group of digital experts who are responsible for planning, creating, and managing engaging digital experiences for our customers.
The Project Manager, Digital Experience is responsible for the day-to-day management and execution of all ecommerce consumer facing content and merchandising across our seven banners.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Functions / Minimum Requirements:
Seeking an experienced and passionate digital minded individual to manage & merchandise online marketing content for seven unique shopping banners. The Project Manager, Digital Experience is responsible for managing the execution of the content roadmap for all consumer facing websites& mobile applications.
- Develop the content & creative asset calendars for our six banners; ShopRite.com, TheFreshGrocer.com, PriceRiteMarketplace.com, GourmetGarage.com, Fairwaymarket.com, DearbornMarket.com and DiBruno.com
- Manage the team responsible for maintaining the storefronts for all seven e-Commerce sites; oversee the setup and scheduling of all digital content for website & mobile across all 6 banners through the content management system
- Oversee the Digital Product Catalog & Catalog support (setting up keywords & validating items are available for online sale) across all banners
- Coach, develop and lead a team of four Digital Content Specialists and two Digital Merchandisers
- Ensure all digital content related to the site experiences are posted on time and accurately
- Partner with cross functional teams to development and implement promotional landing pages to support themed events for the corporate calendar and 360 campaigns
- Oversee the management of online listings for all stores across all banners
- Manage third-party relationships
- Partner with Digital Partnership team to keep site content in sync with advertising campaigns, build Branded landing pages in support of Onsite monetization efforts
- Partner with the Customer Care team to keep Customer Satisfaction high, respond / troubleshoot inquiries and site notifications
- Partner with IT and Digital product team to ensure new requirements are clearly articulated and ensure all necessary site issues are addressed
- Be actively involved in the sprint planning & UAT process to ensure a frictionless user experience
- Ensure daily QA & continually monitor of all 7 websites to proactively ensure that information is accurate, content is current, and pages are free of errors
- Investigate and report any operational or technical issues and work closely with relevant teams to resolve them quickly and professionally
- Execute all activities with the highest integrity
Knowledge & Skill Requirements:
- 5+ years of project management experience leading medium to large size projects.
- 4-year college degree required.
- Grocery Retail industry experience a plus. Five-Seven years of experience in e-commerce, preferably business to consumer environment.
- Strong leadership and communication skills to lead and inspire associates within the team, and across the wider business.
- Proven ability to interact with associates at various levels, both independently and as part of a team.
- Demonstrate understanding of best practices in e-commerce including: consumer journey mapping, content creation/management, site merchandising, taxonomy, mobile optimization, SEO, CRM, promotions, reviews, site personalization.
- Must have incredible attention to detail, excellent oral and written communication skills, time management skills, and organizational skills.
- Ability to analyze complex data and take meaningful action upon it.
- Strong interpersonal and creative skills.
- A strong sense of urgency, ability to manage details and multiple tasks while responding to changing priorities.
- A hands-on self-starter, with a can-do results oriented positive attitude and strong work ethic.
- Develop strong working relationships with cross-functional partners.
- Computer proficiency in Excel, Word, and PowerPoint.
