- Provide hands-on IT support for lab automation, devices, and systems, collaborating with lab operations and facilities to implement changes and ensure GMP compliance in a regulated environment.
- Oversee vendor relationships, manage the full lifecycle of lab-specific devices, and ensure data security, continuity, and regular updates are implemented across the labs.
- Lead the delivery and maintenance of lab-connected devices, manage software updates, and ensure secure, efficient IT support tailored to research environments.
- Manage the helpdesk and escalation processes while driving continuous service improvement initiatives to enhance lab operations.
-Ensure alignment with regulatory standards like GMP, manage service metrics, and maintain up-to-date documentation to support lab operations and budget planning.
