Essential Duties and Responsibilities: Including the following, other duties may be assigned.
- Ability to think strategically, manage time effectively, prioritize work according to severity.
- Provide onsite/remote problem resolution for IT related hardware, software, and applications.
- Resolve onsite/remote user-reported IT problems in a timely manner.
- Install and maintain servers, desktops, and storage devices.
- Provide ordering and coordination support for necessary onsite hardware and service requirements.
- Provides training, troubleshooting, and support to network and communication system users.
- Assist in configuration of desktops, laptops, and peripherals.
- Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team.
- Assist with automation projects from design and development through on-site installation and implementation.
- Maintain automation systems software functionality and backup protocol.
- Confer with engineers, production personnel, and maintenance to resolve automation issues.
- Assist in the troubleshooting of PLC and robotic issues.
- Create and maintain Power BI dataflows, datasets, and reports.
- Assist in increasing automation and productivity for business processes through Microsoft Power Automate, PowerToys, and SharePoint
Education/Experience Minimums:
- 3-5 years’ experience in IT/IS related career field.
- SAP experience preferred.
- Associate degree is required. Bachelor’s degree in computer science is preferred. Those who meet all other requirements with demonstrated experience in the field will be considered.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to address issues after normal business hours.
- Routinely lift and/or move up to 40 pounds.
- Specific vision abilities required by this job include close vision and depth perception.
- Routinely reach with hands and arms to handle or feel.
- Frequently required to stand and walk.
- Occasionally required to sit, stoop, kneel, or crouch
- Talk or hear.
