This a full-time temporary(12-month) position.
JOB OVERVIEW
As an IT Technical Specialist within STAAR Surgical’s Information Technology team, this individual plays a critical role working closely with the business and across the Information Technology organization supporting IT business solutions and roadmaps. In summary this position supports helpdesk and deskside services. Responsible for local systems infrastructure including planning, implementation and integration, and technical services and support. Installs, maintains, and administers endpoints including hardware, software, and various configurations.
• Works with general direction and supervision.
• Independently develops solutions that are thorough, practical, and consistent with functional or customer objectives.
• May be responsible for specific programs, customers and/or projects.
• Updates leadership on project/activity status.
• Periodic inspections of assigned helpdesk and deskside services to ensure policies are being maintained.
• Management of helpdesk and deskside service levels, and STAAR Surgical owned inventory.
• Plans and coordinates with various cross-functional teams and vendors to ensure desktop/deskside technology standards are adhered to, implemented, and future capacity/scalability needs are met.
• Performs maintenance on existing operating systems and hardware.
• Investigates and resolves system problems and performance issues.
• Schedules and coordinates installation and maintenance of software/hardware, and necessary communication.
• Performs initial root cause analysis on failed components, implements corrective measures and escalates appropriately.
• Responsible for following company specific systems engineering standards.
• Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability.
• Works with systems and network engineer group to support local IT infrastructure.
• Participates in design of new helpdesk and deskside services projects.
• Manages multiple activities related to helpdesk and deskside services.
• Serves as helpdesk and deskside services representative in cross-functional projects.
• Troubleshooting skills with current versions of relevant technology
• Builds relationships with customers to improve services
• Actively seeks to develop and apply understanding of industry standards, best practices, and emerging technologies to improve operations and reduce costs.
• Other duties as assigned.
EDUCATION & TRAINING
• Associate’s degree or a Bachelor’s degree with an Information Technology focus or equivalent combination of education/experience.
• CompTIA A+ certification preferred but not required.
• CompTIA Network+ certification preferred but not required.
EXPERIENCE
• Minimum 1 to 2 years preferred relevant experience or equivalent combination of education and work experience
SKILLS
• Expanding knowledge of related disciplinary areas
• Enhances own knowledge through understanding business trends and objectives.
• Understands and foresees implications of decisions.
• Places issues in context of organizational and functional objectives.
• Applies project management techniques.
• Experience providing support services for laptops, PC’s, phones and PC peripheral devices such as printers, docking stations and monitors in a work environment.
• Experience with using incident and problem management platforms.
• Able to create detailed technical documentation.
• Excellent customer service skills.
• Excellent verbal and written communications skills.
• Proficient knowledge in supporting Windows Desktops, including: Operating systems, hardware, encryption, anti-virus and peripherals.
• Proficient knowledge in supporting manufacturing operations technology, such as: barcode label printers, bar code scanners (hand held and VMU’s), device management and alerting, and PLC/SCADA a huge PLUS!
STAAR Surgical is an equal employment opportunity employer.
