Join the experience as we are seeking an energetic and enthusiastic Front Office Managerat ROOST Detroit. As a Front Office Manager, you bid a warm welcome to our guests visiting the hotel and are responsible for quality guest service as it pertains to checking in/out hotel guests; client and resident reception organization; bell duties; and concierge services in a gracious and professional manner. This position demands accuracy with daily accounting procedures.
Who will enjoy this position?
- Bright and engaging people who are passionate about making connections with others.
- Those who are naturally warm and welcoming and love entertaining people in their home.
- Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes.
- Those who thrive on being busy and love the energy created by genuinely connecting with those around you.
- Someone who is self-sufficient and loves the challenge of coming up with creative solutions.
- A person who is able to blend authentic, unique, and personalized service with a professional approach.
- Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as if it was their own.
- Detailed oriented, able to work individually and handle multiple tasks simultaneously.
- Computer savvy and be a quick learner.
As a hospitality company, our people are at the heart of what we do. Progressivism, enthusiasm, entrepreneurialism, creativity, and vibrant diversity create our unique corporate culture.
Position Description:
- The Front Desk Manager actively contributes to the overall operation of the hotel by demonstrating strong leadership, organization, and understanding of brand standards.
- Operate all aspects of the property in the absence of the AGM by following brand standards and established operating procedures as set forth by leadership.
- Assist the GM to achieve maximum profitability through active cost and labor control.
- Carry out and assist with inspections of rooms, public areas, and back of the house on a regular basis to ensure brand standards are maintained at all times.
- Assure the highest standards of security for residents and employees.
- Facilitate all departmental work schedules.
- Actively recruit and assist with the hiring of hourly team members.
- Conduct employee performance evaluations as prescribed.
- Ensure all team members are trained to maximize service, productivity, and efficiency.
- Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance.
- Oversee established procedures to maximize productivity and control inventories for all departments.
- Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly. Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives.
- Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction.
- Assist with Accounts Payable duties by ensuring timely payment to vendors while managing individual line expenses.
Experience and Education:
- Minimum of 2 years of management experience (preferably in the hotel/corporate suites industry).
- Bachelor's Degree preferred.
- Self-starter with an entrepreneurial spirit.
- Command of English Language- both spoken and written.
- Ability to access and accurately input information using a moderately complex computer system.
- Punctuality and regular and reliable attendance.
- Experience with cost controls and yield management.
- Ability to work a variety of varying schedules (PM and Weekend availability)
Benefits:
- Full Health, Vision, Life and Dental Coverage
- 401 K
- Paid Vacation, Holiday, Personal, and Sick days
