LDI Industries, a division of FORCE America, Inc. is seeking to fill an open Customer Service role in our Manitowoc, WI location. This full-time role will be based onsite at our Manitowoc facility.
The Customer Service Representative serves as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. They handle various communication channels, including phone & email, to address customer needs promptly and professionally.
Essential Functions
Responsibilities:
- Respond to phone & email inquiries from customers regarding products, pricing & order status.
- Partner with assigned customer base to provide pricing & availability, enter orders & provide order status.
- Update component and part pricing into a system & provide formal quotes to customers.
- Resolve general & assigned customer’s issues promptly and effectively.
- Assist Sales team with research work, small projects and pricing quotes as needed.
- Administrative support including (but not limited to) providing return authorizations & assisting accounts receivable with payment issues.
- Collaborate closely with other CSRs in a team environment.
- Perform other duties as assigned.
d Experience
Requirements:
- High school diploma (or equivalent) required. Associate Degree in related discipline or other related post-secondary education preferred.
- 1-3 years Customer Service / Inside Sales experience preferred.
- Experience working in a manufacturing environment preferred.
- Proficiency with Microsoft Office Suite with ability to learn new processes and technology as required.
- Must be reliable and detail oriented.
- Must possess empathy, patience and a genuine desire to help customers resolve their issues.
- Must possess strong verbal, written and interpersonal communication skills
- Ability to multi-task and prioritize appropriately.
- Ability to use time productively and contribute to the needs of the department.
- Ability to maintain confidentiality of information and handle sensitive information with discretion.
- Experience in the timely quoting, processing and expediting of customer requests and orders.
- Ability to work effectively both independently and as part of a team.
Physical Demands
1. Ability to stand, walk, and perform physical tasks for extended period of time.
