Title: Technical Support Technician (PC, Windows)
Direct Hire Opportunity
No Sponsorship
Contract-to-hire Opportunity
Onsite
The Technical Support Technician plays a key role within the IT support team. This position is responsible for ensuring seamless computer system services for users by offering technical expertise, troubleshooting, and project coordination. This position involves installing software, repairing hardware, and resolving technical issues to maintain uninterrupted IT operations.
The ideal candidate will have 3-5 years of experience in an IT-related field with a strong foundation in computer hardware, software, and networking. They will be a self-starter capable of working independently or as part of a team while effectively multi-tasking and meeting deadlines. The candidate should have experience with Windows Operating Systems, Microsoft 365 administration (Exchange, Teams), Windows Active Directory, VMWare server virtualization, VOIP telephony, backup and disaster recovery, printer management, and workstation deployment. Excellent written and verbal communication skills are essential for success in this role.
Requirements:
- 3-5 years in an IT-related field.
- General background in, and knowledge of, computer hardware, software, and networking.
- Ability to multi-task effectively and to consistently meet assigned deadlines.
- Self-starter with ability to work well independently and in groups.
- Experience with various Desktop and Server Windows Operating Systems.
- Experience with Microsoft 365, including administration of Exchange and Teams accounts.
- Experience with Windows Active Directory.
- Experience with VMWare server virtualization.
- Experience with VOIP Telephony.
- Experience with backup and disaster recovery management.
- Experience with printer management.
- Experience with workstation deployment technologies.
- Excellent written and verbal communication skills.
Education:
- A combination of demonstrated work experience and/or education relating to IT technical support.
- Technical Certifications a plus.
Responsibilities:
- Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
- Provide assistance with new employee onboarding.
- Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
- Research software products and applicability to organizational environment.
- Install selected software and hardware products.
- Stay abreast of the latest developments in MIS technology.
- Provide technical assistance and advice to users as needed.
- Recommend changes in software and hardware to improve computer capabilities.
- Assist in implementing practices that will more effectively utilize MIS resources
