Key Responsibilities:
- ERP System Support: Provide day-to-day functional and technical support for the organization's ERP system (e.g., SAP, Oracle, Microsoft Dynamics, etc.).
- User Assistance: Assist end-users with system issues, inquiries, and training to ensure effective use of the ERP system.
- Troubleshooting: Diagnose and resolve technical and functional issues, including configuration problems, system errors, and data inconsistencies.
- Data Management: Maintain accurate data within the ERP system, ensuring data integrity and timely updates across departments.
- System Monitoring: Monitor ERP system performance and proactively address any issues to avoid system downtimes or interruptions to business processes.
- Documentation: Create and maintain documentation related to ERP processes, configurations, and support procedures.
- System Enhancements: Collaborate with business units and IT teams to identify system improvements, upgrades, and customization requirements.
- User Training: Conduct user training sessions to improve the adoption and effective use of the ERP system.
- Change Management: Assist with ERP system updates, patches, and new implementations, ensuring smooth transitions and minimal disruption to operations.
- Collaboration: Work closely with IT teams, vendors, and business stakeholders to resolve system issues and implement enhancements.
Qualifications:
- Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- Experience:
- 2+ years of experience in ERP support, preferably in [mention specific ERP system such as SAP, Oracle, Dynamics, etc.].
- Experience with ERP implementation, troubleshooting, and administration.
- Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Familiarity with database management, SQL queries, and data reporting tools.
- Ability to work independently and collaboratively in a team environment.
- Technical Knowledge:
- Knowledge of ERP modules related to [Finance, HR, Procurement, Manufacturing, etc.].
- Basic understanding of IT infrastructure, including networking, databases, and system integrations.
Preferred Qualifications:
- Experience with ERP configuration and customization.
- Certification in relevant ERP systems (e.g., SAP Certified Associate, Oracle E-Business Suite, Microsoft Dynamics certifications).
- Knowledge of project management methodologies (e.g., Agile, Waterfall) is a plus.
Desired Skills and Experience
Key Responsibilities:
ERP System Support: Provide day-to-day functional and technical support for the organization's ERP system (e.g., SAP, Oracle, Microsoft Dynamics, etc.).
User Assistance: Assist end-users with system issues, inquiries, and training to ensure effective use of the ERP system.
Troubleshooting: Diagnose and resolve technical and functional issues, including configuration problems, system errors, and data inconsistencies.
Data Management: Maintain accurate data within the ERP system, ensuring data integrity and timely updates across departments.
System Monitoring: Monitor ERP system performance and proactively address any issues to avoid system downtimes or interruptions to business processes.
Documentation: Create and maintain documentation related to ERP processes, configurations, and support procedures.
System Enhancements: Collaborate with business units and IT teams to identify system improvements, upgrades, and customization requirements.
User Training: Conduct user training sessions to improve the adoption and effective use of the ERP system.
Change Management: Assist with ERP system updates, patches, and new implementations, ensuring smooth transitions and minimal disruption to operations.
Collaboration: Work closely with IT teams, vendors, and business stakeholders to resolve system issues and implement enhancements.
Qualifications:
Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
Experience:
2+ years of experience in ERP support, preferably in [mention specific ERP system such as SAP, Oracle, Dynamics, etc.].
Experience with ERP implementation, troubleshooting, and administration.
Skills:
Strong problem-solving and analytical skills.
Excellent communication and customer service skills.
Familiarity with database management, SQL queries, and data reporting tools.
Ability to work independently and collaboratively in a team environment.
Technical Knowledge:
Knowledge of ERP modules related to [Finance, HR, Procurement, Manufacturing, etc.].
Basic understanding of IT infrastructure, including networking, databases, and system integrations.
Preferred Qualifications:
Experience with ERP configuration and customization.
Certification in relevant ERP systems (e.g., SAP Certified Associate, Oracle E-Business Suite, Microsoft Dynamics certifications).
Knowledge of project management methodologies (e.g., Agile, Waterfall) is a plus.
Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.
