The Senior Application Support Engineer will lead a small team to support customer-facing operations, ensuring timely resolution of technical and business issues.
Key Responsibilities:
- Lead and mentor Application Support Engineers, managing daily operations and ensuring adherence to SLAs.
- Collaborate across departments to resolve complex issues and enhance product offerings.
- Act as an escalation point for critical issues and oversee on-call support.
- Provide technical support, triage issues, and analyze logs for root cause analysis.
- Manage software upgrades, system configurations, and client migrations.
Qualifications:
- 5+ years in technical support, financial services industry preferred.
- Proven leadership experience in technical roles.
- Proficient in Microsoft Windows, FIX protocol, networking (TCP/IP), and SQL.
- Strong communication skills and ability to perform under pressure.
