We are seeking a motivated and experienced Field Operations Manager to join our team in Minneapolis, MN.
Job Title: Field Operations Manager
Location: Minneapolis, MN (Local candidates or candidates willing to relocate only)
Employment Type: Direct Hire
Key Responsibilities
- Lead, train, and supervise field technicians and Energy Advisors in conducting direct installations, air sealing, and site assessments.
- Manage the onboarding and training of new hires using a structured 30-60-90-day plan.
- Oversee scheduling operations for fieldwork, ensuring efficiency and timeliness in completing air sealing, installations, and assessments.
- Monitor inventory and ensure field teams are equipped with the necessary tools and products to complete installations.
- Conduct performance inspections of field personnel to ensure quality standards are met.
- Provide technical support and troubleshooting assistance to field crews as needed.
- Resolve customer complaints and ensure all installation work is completed and documented.
- Collaborate with program management to improve operations and contribute to marketing strategies.
- Set and track energy savings goals for installation crews and Energy Advisors.
Qualifications Required:
- High school diploma or equivalent with 5+ years of continuous work experience in electric or natural gas utility, facilities management, HVAC design or sales, or energy management.
- Associate’s degree with 3+ years of related experience.
- Proven experience managing multiple field crews.
- Proficient in Microsoft Office (Word, Excel, Outlook) with strong data entry skills.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks in a fast-paced environment and resolve project issues effectively.
Preferred:
- Experience in one or more of the following areas: building science, weatherization, HVAC, lighting, controls, renewable energy.
- Familiarity with construction tools and experience in customer service or sales.
- Experience using Salesforce.
Licenses & Certifications
- Valid driver’s license and reliable transportation required.
- BPI certification is preferred.
Travel Requirements
- Willingness to travel up to 80%, including occasional overnight stays.