We are modernizing our ESB integrations to Kafka Confluent, implementing new integrations and providing support for both Kafka and ESB integrations. The role is for for a Kafka integrations Lead and will involve following responsibilities:
- Provide support services for Middleware (Kafka Confluent)
- Triage and provide resolution for production issues within defined SLAs
- Do RCA for P1/ P2 incidents that have a business impact
- Own all reporting and represent team in all the key meetings
- Support business and test teams on lower environment during US hours
- Govern SLAs
- Work with offshore team to provide the required services and ensure all day critical activities are taken care of
- Adhere to standards, templates and processes laid down for the support team
- Provide code and configuration fixes when required
Top skillsets:
- Kafka
- Java Microservice and Rest API
- GCP
- Support tools like Splunk, Dynatrace
- Retail experience will be “Good to have”
