"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Technical Support Associate
Location: Onsite - Chattanooga, TN
Duration: 06 Months
Pay rate: $20-25/hr
Technical Support Associate Analyst
Location: 100% Onsite in Chattanooga, TN
Schedule: 8am - 5pm EST
Education: High School Diploma/GED required
Certifications: A+ certification (Preferred) or equivalent experience
We are looking for a Technical Support Associate Analyst to join the Deskside Support Services (DSS) team. You’ll provide comprehensive technical support to colleagues across the U.S., both onsite and remote, ensuring timely issue resolution and delivering excellent customer service.
Key Responsibilities:
- Hardware and Software Support: Install, configure, troubleshoot, and repair workstations, peripherals, and related software (e.g., Windows OS, Office 365, VPN).
- Network Support: Diagnose and resolve network connectivity issues, including LAN/WAN, Wi-Fi, and IP telephony.
- Mobile Device Support: Configure and troubleshoot mobile devices (iOS/Android).
- Incident Management: Manage ticketing system (e.g., ServiceNow, Jira), escalate issues when necessary, and track hardware inventory.
- Proactive Maintenance: Perform system updates, implement security patches, and recommend system modifications to prevent future issues.
Skills & Qualifications:
- 1+ year of experience in IT support or equivalent
- Proficiency in Windows OS, macOS, Office 365, and basic networking (TCP/IP, DNS, DHCP)
- Knowledge of audio/visual equipment and remote access technologies (VPN, VDI)
- Strong problem-solving skills with experience using ticketing systems like ServiceNow or Jira
- Excellent verbal and written communication, with a focus on customer service and end-user support
- A+ certification or relevant technical certification preferred
If you're motivated, a team player, and ready to provide top-tier desktop support, apply today!
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
