Reporting to the IT Manager, the IT Network Engineer is responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity to warehouse equipment issues. Under limited supervision, designs, develops, troubleshoots and debugs moderately complex system. Collaborates internally and externally in brainstorming, designing, developing, and implementing new solutions as well as suggesting tools, technologies, and best practices to lead continuous improvements on existing systems and networks. Overtime may be required, including weekends.
Job Expectations
Collaborates internally and externally in brainstorming, designing, developing, and implementing new solutions, as well as suggesting tools, technologies, and best practices to lead continuous improvements on existing systems and networks.
Under limited supervision, designs, develops, troubleshoots, and debugs moderately complex systems.
Management of IT Assets in a warehouse environment, including Smartphone/Desktop/Laptop/ Printers hardware.
Able to diagnose and resolve moderately complex system hardware, software, network and user issues.
Run various diagnostic programs for troubleshooting or monitoring purposes.
- Collaborate across cross-functional departments (e.g., Warehouse, Application Engineering, and business teams) to solve high impact incidents with a sense of urgency by providing quality and accurate information.
- Build relationships with Warehouse Operations team by spending time on warehouse floor to learn their workflows to effectively assist with technical issues when they arise.
- Prioritize tickets on IT Helpdesk CRM (Fresh Service) to ensure local and remote users receive updates and resolutions in a timely manner.
- Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.
The duties and responsibilities described above may provide only a partial description required of this position. This is not a complete list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities Required
Ability to work effectively on a team, and to work independently with minimal supervision. Self-motivated. Driven to provide excellent service.
Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
Attention to detail and high level of accuracy.
Excellent leadership and conflict resolution skills
Problem-solving and decision-making skills.
Network troubleshooting, Active Directory setup and configuration.
Bilingual fluent in English and Chinese Mandarin.
Excellent verbal and written communications skills
Equipment Knowledge:
Knowledge of TCP/IP and various Internet communication protocols.
Experience with Active Directory setup and configuration
Familiarity with deploying network Hardware: printers/routers/switches.
Proficient computer skills as an independent user
Knowledge of Cisco Meraki is a benefit.
Experience Requirements
At least 4 years qualifying work experience in information technology or engineering environment.
Preferred Knowledge, Skills and Abilities
Wireless survey experience or certification such as ECSE is a plus.
Education Requirements
Bachelor’s degree in computer science, engineering, or information systems or related field and/or equivalent formal training or work experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing in this position, the employee may be required to:
Frequently see periods of prolonged sitting and repetitive motions due to use of computer equipment and telephones.
Occasionally lift and/or carry up to 25 lbs.
Occasionally stand, walk, squat, kneel, twist at the waist, use hands for fine manipulation, pushing & pulling, reaching above and below shoulder level.
Occasionally climb stairs to reach second-floor office locations.
Occasionally, use a scissor lift to troubleshoot network issues at a high location.
Occasionally travel by airplane and/or automobile to U.S. domestic destinations
Work Environment
Work performed indoors in an office facility with temperatures subject to normal environmental conditions.
Certain office locations are adjacent to warehouse facility spaces with temperatures subject to normal environmental conditions.
Noise level of the office environment is low.
Personal Protective Equipment (PPE) is provided.
