The Senior Field Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity.
Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.
Responsible for working through our ticketing system to configure, implement, monitor, manage, and support all clients IT environments including;
· Windows workstations
· Server hardware and server operating systems
· Anti-virus/malware software and remediation
· Email systems such as Office 365 and/or Exchange and SPAM Filtering
· Network switches, firewalls and access points
· Backup systems and data recovery
· Administer and maintain end user accounts, permissions and access rights
· Provide 3rd party vendor management assistance
· Produce accurate documentation related to client environments and issue resolution
· Ensure that Service Level Agreements are met for all customers
This role must;
· Setup, deploy and replace Windows desktops and laptops
· Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications
· Setup and install network equipment such as switches, firewalls and/or wireless access points
· Setup, deploy, replace and support server hardware and Windows Server operating systems
· Setup, deploy and support server virtualization such as; Microsoft Hyper-V and VMWare
· Coach and mentor junior staff
Experience
Three to five years hands on experience configuring, deploying, supporting and troubleshooting PC hardware, Windows operating systems and Windows applications, server hardware and operating systems and networking equipment networking hardware and protocols. Experience working with 3rd party vendors.
Education
College diploma or university degree in the field of computer science preferred. Industry certifications such as Microsoft, CompTIA, Cisco and other is a plus but not required.
Interpersonal Skills
The Senior Field Engineer must be customer service focused. This is a direct customer interactive role so strong written and verbal skills with the ability to speak in user-friendly terms as well as communicate with technical peers. Collaboration with peers to problem solve and find the best solution and outcomes for clients is a must.
Work Conditions
This position will have local travel with 90% of time at client sites, so a clean driving record is required. There will be limited after hours work but must be available for On-Call support when required. This role may require the ability to sit or stand for extended periods of time. The ability to lift and transport moderately heavy objects such as computer equipment and peripherals. May require climbing of ladders or working in confined spaces such as under desks, data closets, etc.
Benefits:
· 401(k)
· 401(k) matching
· Dental insurance
· Employee discount
· Health insurance
· Life insurance
· Paid time off immediately available upon hire
· Vision insurance
· Hybrid Schedule
