Transforming Careers, One Opportunity at a Time
At 3i People, we’re more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark.
You can reach Anumeha at 678-381-1400/ameha@3ipeople.com
Job Description
The Renewals Processing Specialist focuses on renewing/extending contracts for the existing customer base. The individual will own the renewal timeline/process for a specific territory to submit and process contract extensions and amendments that can be invoiced. In addition, the individual will work closely with Account Managers and Customer Success Managers to escalate any issues. This position will focus on customer retention and pipeline management of renewal transactions by successfully using objection handling and negotiation skills to create urgency and action in reaching deal acceptance to close renewals timely and accurately.
The successful candidate will be professional, responsive, and a motivated team player who is interested in building a career while helping to grow a business. This position offers an excellent opportunity to contribute to the growth of our business. In addition, the candidate should enjoy constant intellectual stimulation and fast-track advancement opportunities.
Responsibilities
- Prepare renewal quotes and negotiate prices with clients while maintaining a 95% retention rate
- When applicable, seek appropriate approvals for exceptions to standard pricing and terms
- Negotiate extension terms, long-term contracts, price increases, and other terms, as described by management, by using objection handling and other techniques
- Escalate issues as they arise to ensure resolution and work with the team to improve process, efficiency, and productivity
- When applicable, communicate opportunities for cross-sells and upsells to Account Managers
- Work to meet or exceed customer expectations to assist in creating highly satisfied, referenceable customers
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Demonstrated, excellent oral and written communication skills
- Thrives in a fast-paced, hard-driving environment
- Collaboration
- Attention to detail
- Exceptional problem-solving skills
- Financial acumen
- Negotiation and conflict resolution skills
- High level of stamina and flexibility; comfort level with change and ambiguity
Qualifications
Minimum qualifications:
- BA/BS degree or equivalent experience
- 1-3 years of sales and/or customer support experience
- Experience managing a team
- Proven skill in Microsoft Office (Word, Excel, Outlook), Internet
- Very strong written and verbal communication skills and ability to effectively communicate to all levels of the organization
- Basic understanding of technology and CRM systems preferred
- Previous experience in an environment that required strong organizational skill
Company Overview
3i People has been providing staffing solutions in IT and professional services for over 20+ years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs.
Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.
