Technical Support Specialist Opportunity - Onsite in Lathrop, CA or Orlando, FL
Contract until April 2025
$20/hr
SUMMARY
The Technical Support Specialist works in an inbound call center and assists clients with the use of tax software
and related products by providing help desk support and problem resolution for the customer. Listens and
responds appropriately in all customer interactions by displaying a positive attitude and tone. Uses common
courtesy and discretion to maintain customer loyalty. Advanced computer skills are required.
PRIMARY RESPONSIBILITIES
• Field incoming help requests from end users via telephone, chat, and tickets in a professional manner.
• Assist with on boarding of new users and provide help desk support to resolve problems to the
customer’s satisfaction
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing
file backups, and configuring systems and applications.
• Track and document the help desk request problem-solving process, including all successful, or
unsuccessful decisions, and actions taken through to the final resolution.
• Test fixes to ensure problems are adequately resolved.
• Access software updates, drivers, knowledge bases, and various resources locally and on the internet to
aid in problem resolution.
• Understand and identify appropriate software and hardware used and supported by the organization.
• Consistent use of privacy and security guidelines in modifying customer account information and
sensitive data.
• Perform other related duties assigned by the technical support manager
KNOWLEDGE AND SKILL REQUIREMENTS
1. Basic understanding of computer hardware and networks
2. Ability to download products / applications using various browsers (Edge, Chrome, etc.)
3. Ability to think independently and solve problems while exercising good judgment
4. Excellent verbal communication skills in person and on the phone
5. Strong multi-tasking capabilities and ability to present technical information
6. Experience with software maintenance and testing
7. Ability and desire to work in a team call center environment
BONUS SKILLS
+ Bi-Lingual (English/Spanish)
+ Basic knowledge of tax concepts
+ Previous experience preparing personal federal income tax returns
Apply today!
