POSITION SUMMARY:
The Service Technician is an essential role for Guardian Access Solutions; servicing, troubleshooting, and maintaining equipment for clients in all divisions.
ESSENTIAL JOB FUNCTIONS:
- Repair of parking and access control equipment, gates, and overhead doors
- Computer and Communication/network diagnostics and repair
- Training end users in correct use and maintenance of their systems
- Keep updated on latest software, firmware, and hardware
- Training, follow-up and the developing of other team members
- Diagnose and resolve errors and technical problems
- Preventative maintenance on equipment
- Installation of new equipment
- Record service calls in dispatching system including time, service provided and material
- Educate customers on preventive maintenance and safety measures
- Operate company vehicles in a safe manner
- Maintain and develop good customer relationships
- Maintain safe and clean working environment by complying with procedures, rules and regulations
- Regular attendance at work and provides appropriate flexibility
- Adherence to safety guidelines and policies
- Other job related duties as assigned
QUALIFICATIONS:
- 1-4 years of electrical/low voltage/access control industry/HVAC or similar experience, including welding
- Understanding of basic relay logic, basic electrical wiring, using a multimeter for circuit testing and practical applied experience
- Ability to trouble shoot, test, repair and service PARC equipment
- Programming access control events, schedules, and clearances.
- Experience with installing, operating, and maintaining commercial access control or CCTV Systems or other low voltage installations
- Ability to perform independently as well as collaboratively within a team, and demonstrating a willingness to undergo on-the-job training as necessary
- Proficient time management abilities, a strong work ethic, and a keen enthusiasm for continuous learning
- Understanding of access control, and CCTV, systems design, and functionality is preferred
- General ability to learn software and software driven hardware to make programming changes to recording devices as well as access control panels in the field via laptop computer, keypad or local programmer
- As a condition of employment, employer will conduct a background check and drug screen prior to hire
- Valid Driver’s License with a clean driving record
- Ability to work flexible shifts and adapt to different work schedule including on-call rotation for emergency after-hours service and perform physical work outdoors year-round in a variety of weather elements for 8+ hours a day, 40+ hours a week
- Ability to understand, speak and write English
EDUCATION AND CERTIFICATIONS:
High School diploma, GED or equivalent
BENEFITS
• Medical/Dental/Vision insurance offered
• PTO and Holiday pay provided + weekly payroll
• Seasonal overtime work is encouraged!
• Work truck is provided!
ADDITIONAL INFORMATION
• Position hours: 7AM-3:30PM
• Biweekly on call schedule is required
• Offsite travel required
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity, and handle/feel objects. The employee is required to stand, walk, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
OTHER:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
WORK ENVIRONMENT:
Work is performed in a fast-paced warehouse setting, and indoor/outdoor construction environment with frequent interruptions. The employee is required to stand; walk; dig; and reach with hands and arms. The employee must occasionally lift and/or move up to 150 pounds. Duties may require standing and walking for long periods of time. The employee is expected to work alongside the crew and demonstrate the install and/or service process when necessary. The employee is required to perform the expected duties at offsite locations. Frequent need to drive a company provided vehicle to other work locations is expected.
