This position is a contract to hire opportunity.
Onsite, near Troutdale, OR.
Hours are Monday through Friday from 6AM-2:30PM.
Warranty Specialist
Our client is seeking a Warranty Specialist with a dynamic personality, exceptional communication skills, and strong proficiency in Excel and Word. The ideal candidate will be organized, thrive in a fast-paced environment, and have a natural curiosity about mechanical processes. This role requires comfort in a setting involving heavy machinery and mechanical parts, and the ability to handle warranty claims, process data, and assist with various administrative tasks within the sales team.
Responsibilities
- Handle warranty inquiries and respond to customer communications.
- Evaluate warranty claims to ensure criteria are met and take appropriate action.
- Process payment of dealer claims and ensure accurate documentation.
- Assign and track account numbers for all warranty-related invoices.
- Compile and generate monthly warranty reports, including journal entries to reclassify charges.
- Balance the general ledger with the warranty report to ensure accuracy.
- Provide written notifications for denied or adjusted claims.
- Analyze warranty claim data to identify trends and support quality improvement efforts.
- Assist both inside and outside sales teams with administrative work as needed.
- Recommend process improvements to increase job efficiency and accuracy.
Qualifications
- Intermediate to advanced proficiency in MS Office, including Word, Excel, and PowerPoint.
- Proficient with Outlook for managing emails and calendars.
- Strong customer service skills with the ability to communicate clearly and professionally.
- Excellent organizational and time management skills.
- Ability to manage multiple priorities and work efficiently in a fast-paced environment.
- Strong problem-solving abilities, especially in analyzing data and identifying trends.
- Comfort working around heavy machinery and mechanical parts.
- Ability to maintain a positive attitude, with a proactive and curious attitude toward mechanical processes.
