Level 4 Installer Job Description
Reports to: Installation Supervisor or Project Manager
Job Summary:
The Installation Technician Level 4 will be required to perform all intermediate and advanced installation work activities. The Installation Technician Level 4 should have a clear understanding of all Installation and Quality Standards contained in relevant industry standards as well as specific company and customer local requirements.
Duties and Responsibilities:
- Work with minimum supervision and be certified in Skill levels 1, 2, and 3.
- Input job status, issues, requests, and all expense-related information into the Project Management platform.
- Reconcile materials for sales orders using web-based inventory control forms.
- Understand the scope of work and customer expectations as well as the profitability objectives and timeframes.
- Control all on-site aspects of the job and work closely with the Installation Supervisor or Project Manager to ensure customer satisfaction.
- Interface directly with the Installation Supervisor or Project Manager and Engineering Department to resolve any order issues. Correct job specifications, drawings, documentation, and record all changes in the Project Management platform.
- Maintain tools assigned to the job as well as monitor tool calibration requirements.
- Perform hardware testing, such as power verification, device provisioning, and system tests.
- Responsible for all work meeting all customer standards.
- Meet or exceed customer and internal documented acceptable levels of quality.
Knowledge, Skills, and Abilities:
- Minimum 5 years of Data Center/PoP/CO installation experience.
- Good mechanical aptitude.
- Knowledge of basic power tools.
- Ability to adapt to various work environments.
- Knowledge of optical routing equipment installations.
- Knowledge of fiber optic cable installation & testing practices.
- Knowledge of AC/DC power.
- Knowledge of infrastructure installation work (equipment racks, cable racks, fiber duct, etc.).
Credentials and Experience:
- Requires a minimum of 5 years of Data Center/PoP/CO installation experience.
- Ability to use hands for typing, writing, and handling paperwork 50% of the time.
- Ability to climb and work off of ladders.
- Ability to work under raised floors.
- Ability to cut and drill metal and concrete.
- Ability to distinguish between different colors.
- Potentially required to lift weights (i.e., paper boxes and installation materials) up to 50 pounds.
- Close vision (clear vision at 20 inches or less) is generally required for working at a computer, with files & paperwork, tools, and specialized computer & networking devices.
Work Environment:
- The work environment can consist of a customer data center, central office, warehouse, computer networking, or office network setting.
Special Requirements:
- Work schedules and hours of operation are dynamic. The Lead Technician must be able to adjust to varying work schedules which may include all work shifts.
- Travel up to 100%. Installers may be expected to travel periodically to work locations outside of a commutable area.
