The Field Service Technician is an integral team member to reACTIV Laser Systems. This position contributes to the company's success through customer interactions of preventative maintenance, repairs and installations of industrial laser marking, engraving and welding equipment. Technicians will work both in the office and remotely at customer facilities where they manufacture products in numerous industries throughout the United States.
Typical laser equipment consists of scan head based lasers with windows control systems and material handling systems such as; servo systems for part / laser positioning, PLC controllers for automated processes, material handling, vision inspection, vision part location, integrated tooling etc.
Job Duties:
- Conducting high quality, efficient and timely repair, maintenance and installation of laser machines
- Recommending modifications and improvements to machines, equipment and processes
- Training and instructing customers on service, repair and proper operation
- Using software and electrical tools to isolate issues, repair laser systems and identifying permanent solutions to customer issues
- Utilize mechanical measurement and calibration tools for laser system alignments & validation
- Process laser optical alignments for power, beam quality and optical to mechanical alignment
- Ability to complete necessary tasks in our service software and timecard system on a daily basis
- Traveling to customer sites within the continental United States
Essential Skills & Requirements:
- Formal education or training in troubleshooting, repair and installation of industrial / automated machines preferred
- Experience troubleshooting and repairing A/C & D/C electrical systems.
- Ability to work independently, a go getter that finds the next task or opportunity
- Critical thinking, analytical and problem solving skills
- Good driving record and valid driver's license to ensure vehicle insurability
- Business travel @ 50-75% with company credit card or expense reimbursement
- Communication & customer Service Skills
- Meeting with customer to determine the nature of the service or repair
- Communicating evaluation results, status and action plans
- Completion of appropriate documentation
- Laser experience is not required
