To help us drive excellence, you’ll get to:
· Provides technical assistance for users in the organization. Responds to inquiries, evaluates, and resolves issues relating to IT equipment and applications. Responsible for technical support of hardware, operating systems, applications, and networks
· Responsible for recording, tracking, and documenting requests, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
· Use independent judgment to determine which issues need to be escalated.
· Provide on-site support for multiple locations.
· Identify and learn appropriate software and hardware used and supported by the organization.
· Reinforce SLAs to manage customer expectations.
This full-time salary-exempt role is a part of our IT team and reports to the IT Support Supervisor.
Required experience:
- Associate’s degree (information systems or computer science) or equivalent experience.
- Minimum of 1 year of professional experience in the IT field
- A+ Certification desired.
- High level of integrity required due to the sensitive nature of responsibilities.
- Strong understanding of the value of excellent customer service and service delivery.
