Primary Purpose of the Position
The FBO General Manager oversees all aspects of the FBO including customer relations, line operations, accounting, health, safety and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation activities such as fuel, hangar and office rental. Provides day to day leadership and direction to facilitate safer, reliable service. Acts as company liaison in matters related to the airport community. The General Manager will promote a positive team environment to better serve our internal and external customers.
Essential Functions
- Assist in establishing the annual operating plan/Budget for the Company and the Business
- Implement standardized service levels, pricing strategies for jet A/Avgas/hangar/office rental/facilities, safety practices, staff training programs, staffing and labor productivity schemes, inventory management, maintain equipment and tools, manage supplier relationships and oversee FBO facilities.
- Manage hangar occupancy and customer mix to drive fuel volume growth over time
- Identify prospective anchor hangar tenants for new hangar development at the Business
- Monitor operating performance across business units (i.e. Line Service and hangar operations) and implement corrective measures, as applicable
- Assist in hiring and developing training programs for Line Service Technicians ("LST"), Customer Service Representatives ("CSR") and GSE Mechanics
- Assist in lease renewal/extension/amendment, capital expenditure management and major customer agreement negotiations
- Attend monthly airport meetings; cultivate a good working relationship local Airport Authority and other appropriate government representatives
- Additional duties as directed by the VP of Operations or the CEO from time to time.
Minimum Qualifications
- At least five (5) years of supervisory experience (Aviation preferred)
- Excellent communication, interpersonal, and customer service skills
- Strong initiative, execution, and organizational skills
- Strong business acumen, persuasion, and negotiation skills
- Must have a strong commitment to results
- Bachelor’s degree in business, aviation management or related field
Preferred Qualifications:
- Strong verbal and written communication skills including proficiency with all Microsoft Office programs to facilitate development of budgets, presentations, project management, manuals, policies, schedules, procedures
- Strong financial and organization skills, proficiency with Microsoft Excel, budgets, invoice/payment voucher tracking, financial forecasting
- Excellent project management skills including oversight of all airport projects. Airport engineering and consulting support will be provided
- Excellent community relations skills, ability to build strong relationships with different regulatory agencies, law enforcement, community organizations, local government, tenants, and the public
- Strong event management skills for community events hosted by airport (events typically include an annual outdoor community movie during the summer months, a biannual Public Safety Day featuring displays by numerous public safety agencies, and occasional pilot training seminars). Administrative staff will assist with event management.
Reports to: VP, Operations
