Apex Systems is seeking an experienced ServiceNow Developer for one of their reputable clients.
**Direct W2 ONLY -- we cannot work c2c/c2h or provide sponsorship now and in the future.**
Position: ServiceNow Developer
Location: Hybrid in Raleigh, NC – 3x per week onsite you pick which days
Duration: 6-12 month contract to hire opportunity
Pay: 50-55/hr on Apex’s W2
Preferred Qualifications:
2+ years of hands-on ServiceNow configuration and development experience, particularly in CSM.
ServiceNow certifications in CSM or IT Service Management (ITSM).
ITIL certification is a plus.
Duties and Responsibilities
Act as a primary technical resource for day-to-day ServiceNow incidents and service requests, with a focus on Customer Service Management (CSM).
Collaborate with stakeholders to gather business requirements, troubleshoot issues, and translate them into technical solutions within ServiceNow.
Configure and develop ServiceNow CSM modules, improving workflows, self-service portals, and customer experience.
Participate in the implementation of ServiceNow upgrades, enhancements, and integrations with other software platforms.
Follow Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) best practices to ensure optimal platform performance.
Work closely with other IT and business teams to develop a deep understanding of how ServiceNow CSM integrates with other enterprise systems and meets the City’s strategic objectives.
Typical Qualifications
