- Quality Performance Nurse
- 9-5pm Est time M-F
- Miami, Fort Lauderdale or Tampa- Open to any of those areas
- Follows standard operating procedures and guidelines during referral processing to ensure consistent messaging and superior customer service is provided.
- Proficiency in oral and written business communications in English language to communicate with
- hospital staff as well as medical providers. Fluency in Spanish language is preferred, but not required.
- Proficient organizational skills to handle administrative tasks and to be timely in reaching
- deadlines and communicating to various stakeholders in advance.
- Proficient analytical skills with strong attention to detail to handle auditing, comparing and cross-checking data between multiple reports in various formats (i.e. Excel, Adobe).
- Ability to maintain patient confidentiality and follow medical office protocols to comply with HIPAA and PHI requirements. Complete the annual HIPAA required trainings timely.
- Proficiency with informational systems to facilitate the use of electronic medical records (EHR/EMR) and Scheduling Software.
Education and Experience Requirements (education, licensure and certifications):
1. Valid and unrestricted Florida Registered Nurse License, BSN.
2. At least 3 years of hospital nursing experience as a Registered Nurse.
3. At least 3 years of experience with hospital case management and/or processing referrals from
hospitals.
4. At least 3 years of customer services experience with patients, patient families, physicians, and
hospitals.
5. At least 1 year of experience in developing quality metric performance improvement action plans and collaborating and presenting to hospital leadership teams.
