AKA Hotels+Hotel Residences is seeking an experienced Managing Director to oversee our luxury property in Miami. We are looking for a leader with a strong background in luxury hospitality, committed to delivering exceptional guest experiences and operational excellence.
As the #1 hotel in Miami, Hotel AKA Brickell sets the standard for sophistication and service. If you have a proven track record in the luxury hotel industry and are ready to lead a premier destination, we invite you to join us.
Responsibilities:
Lead the team day-to-day, evaluate performance, develop the leadership team and maintain good morale while enforcing standards and procedures to ensure brand standards are achieved and ensuring a safe, secure, and healthy environment. Primary leader who oversees all operations and sales while achieving guest services operational objectives by contributing recommendations, completing action plans, and creating efficiencies.
- Foster effective communication and maintain professional relationships between all departments, the AKA brand, other Korman Communities brands, and the corporate office leadership team.
- Achieve guest services operational objectives by contributing to strategic plans, implementing standards, resolving problems, and identifying improvements.
- Meet financial objectives through yield management, budgeting, expenditure scheduling, variance analysis, and corrective actions.
- Establish and enforce standards and procedures to maintain a safe, secure, and healthy environment in compliance with regulations.
- Stay updated on role knowledge through educational opportunities and professional engagement.
- Lead and manage the property's operations, including sales, marketing, customer service, asset presentation and oversight of team members.
- Ensure guest satisfaction and oversee vendor and contractor relations.
- Take direct responsibility for sales performance, including acquiring new relationships and maximizing revenue.
- Participate in networking events, prepare reports and analyses, and implement marketing and outreach programs.
- Provide coaching and mentoring to directors/managers and align organizational strategies with brand objectives, financial strategies, estimate costs, and optimize resource utilization.
- Enhance the property's reputation and establish beneficial partnerships with the community.
- Ensure property cleanliness, comply with safety and sanitation guidelines, and facilitate necessary communication with directors and team members.
- Ensure compliance with federal, state, and county laws and handle team member and resident incidents appropriately.
- Maintain communication with guests, revise surveys, assist the sales department, and handle administrative tasks related to arrivals, departures, and billing.
- Build relationships with new and existing clients, promote the LiveIT program, and engage with residents to generate additional business and leads.
- Provide excellent customer service with a positive attitude and possess strong knowledge of the local area and attractions.
- Communicate effectively with all departments and handle guest disputes professionally and courteously.
- Perform any other assigned duties.
Desired Requirements:
- Operational leadership in a General Manager role
- Minimum of three to five years of Guest Service and three to five years of Sales experience.
- A background in luxury or lifestyle boutique and/or branded hotels
- Demonstrated ability to develop and implement growth strategies and achieve financial goals through outstanding business acumen (i.e. P&L, forecasting etc.)
- Proven track record of building and leading successful teams.
- High level of self-motivation with excellent interpersonal and communication skills
- Ability to motivate and engage team members towards achieving organizational objectives while simultaneously holding team members accountable.
- Flexibility in leadership style, able to adapt to different situations and needs.
- Humble and approachable attitude, yet able to command respect and presence.
- Willingness to work a flexible schedule including nights, weekends and holidays.
- Proficient computer skills including Microsoft Office Suite
