No Corp To Corp or other third party candidates will be considered.
Overview
Assists the Deputy Chief Information Officer in overseeing the activities of Information Technology's Technical Operations Teams, including:
- Network Architecture
- Security Network Architecture
- Public Safety
- Technical Support
- Physical Infrastructure
Key Responsibilities
- Supervision and Monitoring:
- Oversee IT staff in computer hardware and software support.
- Support datacenter appliances, storage, and server environments.
- Manage networking, cloud computing environments, physical infrastructure, and cybersecurity policies.
- Address staff needs in training, technical assistance, and other professional requirements.
- Plan, schedule, prioritize, and control work for Technical Operations Teams.
- Schedule and assign projects to IT staff.
- Monitor and report project progress.
- Assist IT staff with work assignments as needed.
- Prepare time estimates for proposed projects.
- Manage the installation, upgrade, replacement, and maintenance of the client's virtual and physical technology-based hardware and services, including:
- Workstations
- Connectivity infrastructure
- Datacenter storage
- Cloud computing and server environments
- Enterprise-wide appliances and services
- Physical and cyber security
- Work with end-users to resolve computer and network problems.
- Provide assistance over the telephone or in person.
- Analyze and correct problems.
- Contact outside vendors regarding hardware and software issues as needed.
- Incident Response and Disaster Recovery:
- Assist in developing incident response and disaster recovery procedures.
- IT Help Desk Supervision:
- Supervise activities related to IT Help Desk services and procedures.
- Identify, isolate, and resolve issues with information systems products and services.
- Assist IT staff and end-users with hardware and software issues.
- Provide guidance on installations, troubleshooting, recommendations, and developing procedures.
- Assist with acquisitions and related processes.
- Evaluate and project the client's long-range information technology needs.
- Analyze IT hardware, software, operational, and personnel needs.
- Make recommendations to the Deputy Chief Information Officer.
- Analyze current administrative and office procedures.
- Recommend revisions, deletions, and/or additions to improve efficiency.
- Standards and Procedures:
- Assist in establishing and maintaining IT standards and procedures.
- Recommend improvements for staff and operational efficiency.
Education & Special Licenses/Certifications
- Degree Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field of study; or an equivalent combination of formal education and work experience.
Experience
- Six years of increasingly responsible information technology experience in the following areas:
- Datacenter or network administration
- Workstation support
- Physical or cybersecurity
- Physical infrastructure
- Or an equivalent level of experience
- Preferred Experience:
- Supervisory experience
- Cloud Computing experience
