Description:
Position Summary:
Service Design & Delivery engineer oversees delivery of collaboration and productivity solutions at the bank, for example M365 product suite, voice, and video solutions.) The role requires technical knowledge and process expertise to examine what’s needed to introduce or the bank’s collaboration and productivity service. The goal is ensuring programs and/or projects are delivered end-to-end (design, build, operate) with high quality, focus on user experience, proper processes, and required security and compliance controls based on collaboration with bank’s teams.
Key Responsibilities:
- Manage overall program execution and program health inclusive of tasks, risks, dependencies, and impediments.
- Accountable for end-to-end plan ensuring delivery by expected date.
- Collaborate with cross-functional teams to identify and prioritize dependent tasks, track open deliverables to closure.
- Engage and support bank and vendor teams to define critical tasks and inter-dependencies needed to deliver.
- Track watch items, issues, and risks with corresponding mitigation plans for disposition before implementation.
- Track user experience testing and document results, if required.
- Manage user migration, communication, and training for programs as required.
- Drive development of service management measures and KPIs as required.
- As needed, document improvement plans over the course of delivery.
- Prepare briefing notes, reports, program updates, and action plans for Senior Management
Requirements:
- Demonstrated experience delivering M365 or Regulated Messaging Services preferred, or equivalent technical projects.
- Ability to work well with other bank team members to deliver on their tasks.
- Strong communication (written and spoken skills).
- Expert organizational skills and analytical skills.
- Effective attention to detail and ability to determine course of action as required.
- Ability to learn bank’s system and tollgates needed to perform role; knowledge of Jira preferred.
- Interact effectively with teams, internal customers, and leadership as needed.
- Handle multiple projects simultaneously.
- Proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio
- 7-10 years’ experience working on technology initiatives.
- Bachelor’s degree preferred.
